Senior Specialist - Asset Application Support

Qiddiya Investment Company

Posted on 11 Sep

Experience

3 - 8 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Provide expert-level L2 support for asset applications, resolving incidents and service requests efficiently.

  • Analyze recurring issues and contribute to root cause analysis and permanent fixes.
  • Maintain detailed documentation of support procedures and resolutions.
  • Collaborate with L0/L1 teams to improve first-call resolution through training and knowledge sharing.
  • Participate in testing and validation of application updates and enhancements.
  • Escalate unresolved issues to Manager as needed.
  • Support vendor coordination for specialized application support.
  • Engage with business users to understand operational challenges and provide technical solutions.

Desired Candidate Profile

Bachelor s degree in Information Technology, Computer Science, or a related field.

  • 3+ years of experience in IT application support, particularly in asset management applications.
  • Strong technical knowledge of application architecture and integrations.
  • Proficient in incident management and troubleshooting.

Company Industry

  • Entertainment
  • Recreation
  • Theme Parks

Department / Functional Area

  • IT Software

Keywords

  • Senior Specialist - Asset Application Support

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Qiddiya Investment Company

https://apply.workable.com/qiddiya-investment-company-1/j/4F1FD9A1A8/

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