Senior Specialist Commercial Operations Adidas

Employer Active

Posted on 5 Dec

Experience

2 - 3 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Ensure timely and accurate order entry and release of orders for processing.

Review of order book to ensure customer requested delivery is achieved.

To provide visibility to internal and external stakeholders on product information, stock availability, pricing, terms, routing, and any other specialty handling or services.

Timely preparation of export documents and L/C negotiation

Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.

Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.

Support business on delivery of sales and financial targets and objectives

Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.

Work towards both independent and team KPI s to improve business standards, service levels and financial results.

Contribute to the development of business improvement opportunities wherever possible.

Develop and review reports relating to order book KPI s and transactional activities of the team.

To coordinate a cross-functional collaboration with internal stakeholders towards common goals set by the organization

Manage adhoc projects and reports initiatives as required by the Line Manager.

Ensure self-development plan alongside MYBEST initiatives as set by the business.

KPI s:

  • Speed of execution.
  • Customer Service Excellence.
  • CS SLA & Blueprints.
  • Process enhancements & efficiencies.
  • Report enhancements.

Key Relationships:

  • Customers.
  • Sales Team.
  • SCM (Operations, Purchasing, OBF ).
  • Finance Team.
  • Marketing Team.
  • External Stakeholders (Forwarders, Banks ).

Knowledge, Skills and Abilities :

  • A strong customer service focus.
  • Excellent knowledge of Supply Chain and/or Logistics.
  • A high level of problem solving ability.
  • Superior attention to detail and accuracy.
  • Excellent communication skills and a proven ability to develop long lasting relationships.
  • Experience in working under pressure to meet deadlines and conflicting priorities.
  • Strong Microsoft Office skills are essential.
  • Strong ERP/SAP knowledge an added advantage.
  • Team player with high planning, organizing and reporting abilities.
  • Local language or French an added advantage.

Desired Candidate Profile

University degree in Business and administration, Supply Chain or Logistics.

Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics .

Language skills: English mandatory local language an added-on advantage

Company Industry

  • Textiles Clothing
  • Apparels
  • Fashion
  • Accessories

Department / Functional Area

  • Logistics
  • Supply Chain

Keywords

  • Senior Specialist Commercial Operations

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Adidas

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

  • COURAGE: Speak up when you see an opportunity; step up when you see a need..
  • OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
  • INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
  • TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
  • INTEGRITY: Play by the rules. Hold yourself and others accountable to our company s standards.
  • RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

Culture Starts With People, It Starts With You

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Read More

https://jobs.adidas-group.com/job/Cairo-Senior-Specialist-Commercial-Operations-Al-Q/1273515901/

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