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Senior Tech Support Engineer

Orange

Posted on August 13, 2019

2 - 3 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

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about the role
-To provide a professional first point of contact for the Customer.
-Act as the point of reference and mentor for the team.
-Share experience and knowledge within the team.
-Provide day-to-day guidance and coaching.
-Buddy up the newcomers through their induction phase.
-Technical knowledge and overall skills enhancement.
-Create, validate and update technical documents and knowledge documents.
-Undertake the daily incident management tasks.
-Undertake any other assigned reasonable task by the manager.
-Owns the chronic and complex problems / incidents and drive those incidents for quick and efficient solution.
-Acts as a delegate for the team leader when needed.
-Participate in the training delivery program (customer, technical, process).
-Participate in the new services/customers and offers handover to operation.
-Participate in the overall team improvement, including customer support and KPIs improvement.


Telecom / ISP

Engineering

Desired Candidate Profile


about you
-Advanced communication skills.
-Interpersonal, organizational and presentation skills.
-Fluent in English (French & German is a plus).
-Consulting and problem solving skills.
-Able to work efficiently and independently to meet deadlines.
-Able to understand complex customer infrastructure and good understanding of services offered.
-Ability to work under pressure & multitasking skills are required.
-Innovative, team player & agile.
-Solid knowledge of Orange technologies and offers (certificates are a plus)

Keywords

Senior Tech Support Engineer

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Orange

Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life.





Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce.



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Website https://orange.jobs/jobs/offer.do?joid=83763&lang=en


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