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Spire Solutions

Posted on October 11, 2019

7 - 10 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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A Senior Technical Product Manager at Spire Solutions works to represent the organization for a specific set of products. The Senior Technical Product Manager s role involves working to manage operations, develop business and increase profitability for the company for specific set of products, but also needs to have specialist skills and knowledge relating to the IT Security domain in specific product areas.
Senior Technical Product Manager role is essentially a combination of a Technology Sales Manager and Technical Pre-Sales Manager in a single role. Therefore, the Senior TechnicalProduct Manager would be responsible for the development and performance of all sales and technical activities for specific products in an assigned market.
The Senior Technical Product Manager would establish plans and strategies to expand the customer base in the marketing area, and achieve maximum customer satisfaction throughout the sales lifecycle.
The Senior Technical Product Manager s role would suit someone who enjoys a client facing role and the challenge of growing the business, and at the same time have a passion for technology with specific domain experience in IT Security. As a Product Manager, there will be significant travel involved.
• Developing and implementing a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Developing new sales leads and prospects.
• Providing timely feedback to senior management regarding performance.
• Providing timely, accurate, competitive pricing on all proposals submitted, while striving to maintain maximum profit margin.
• Exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
• Liaison with Country Managers to understand details of product direction and communicate information back to customers.
• Responsible for staying abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc.
• Attendance at Spire Solutions events and conferences and working with customers and Partners to stay on top of changes in business issues/requirements/regulations/Technology and understand where the market is going.
• Responsible for staying current on competitive analyses and understanding differentiators between the company and its competitors.
• Responsible for preparing for meetings and tailoring communications to address business needs of potential clients.
• Responsible for working with team to develop and deliver training on business problems, products, and messages for new team members, Partners and customers.
• Coordinate requirements for Proofs of Concept (POCs) with Country Manager and Pre-Sales team
• Demonstrate ability to interact and cooperate with all company employees.
• Work closely with Vendors, Distributors and customers as well as the professional services and sales teams to design and package security solutions,
• Define strategy to achieve targets and to follow the set strategy.
• Generate business opportunities by working with Customers and Channel partners.
• Maintains accurate records of all pricing, sales, and other activity reports in NetSuite (CRM).Maintain an effective IT Security Operations by creating a security & service aware culture within the organization and with customers.
• Co-ordinate with pre-sales team, to provide technical expertise on solutions to customer through product presentations, demonstrations and pilot implementations.
• 100% completion of deals by methodically producing customer security requirements and mapping & demonstrating appropriate solutions.
• Prepare winning proposals, responses to RFPs, tenders and effective queries resolution.
• Conduct multiple successful Data Classification consulting & DLP implementation for Banks, Governmental Organizations and other clients.
• Be instrumental in designing, scoping, planning solution implementation for successful project Sign-offs.
• Audit implementations and fine-tune the solution as per best practices and customer environment demonstrating significant improvements in security and performance.
• Consistently maintain healthy business relations with clients, ensuring high customer satisfaction by achieving delivery & service quality norms.
• Extract technical escalation management by proactive & reactive assistance to customers.
• Maintain a record of all issues related to customers showing consistent drop in issues and improved performance and effectiveness of solutions.
• Accomplish monthly / quarterly audits for customers for GAP analysis & make recommendations as per industry standards and best practices.
• Deliver accurate project documentation & effective customer trainings.
• Responsible for providing feedback from the market to the Management regarding products including coordinating gaps between product functionality and Partner/customer demands.
• Analysing and identifying Key Product & Industry Solution Gaps and steering various Product Positioning Functions to formulate market penetration plans.
• Managing and developing vendor relationship as well as developing new business with new Customers.
• Work with Sales Personnel to provide product, business and technical knowledge in support of pre-sales activities and present tailored solutions to satisfy the customer needs.
• Exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
• Work with Country Managers and Marketing to help define/refine sales messages and ensure sales promotions are developed and messages communicated to the team.
• Responsible for Partner Enablement in ME Region (GCC & Levant Region).
• Adheres to all company policies, procedures and business ethics codes.
Key Skills:
• Must have ability to communicate effectively as the role is client facing and so daily contact with clients is a big part of a Senior Technical Product Manager s job.

IT - Software Services

Product Development / Product Management



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Spire Solutions

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