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Senior Technician, Field Services

Dell

Posted on May 9, 2019

2 - 3 years Casablanca - Morocco

Any Graduation. Any Nationality

Opening 01

Job Description

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Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can t wait for you to discover this for yourself as a Senior Technician in our Field Services team in Casablanca.
The Field Services function is responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. Serves as company liaison with customer on administrative and technical matters. Interprets customers needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers.
The Senior Technician applies technical support expertise to resolve customer issues. Works closely with peers and internal SMEs to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content and analytical practices to help determine the best way to resolve identified and unidentified problems.
Principal Duties & Responsibilities
• Basic Installation, done with supervision of senior team member, including rack and stack
• Break/Fix Support (parts management)
• Proactive Maintenance, done with supervision of senior team member typically
• Follow Escalation guidelines
• Ongoing Skill Development
• Work under guidance of a Mentor
Mandatory Knowledge, Key Skills and Experience
• Typically requires 2+ years of related experience
• Dell EMC Proven Professional Associate Level Certification for information storage management (ISM)
• Optional (Associate Level) Industry certification in Linux, Windows, Vmware, or Networking
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.
Job Family: Product-Services
Job ID: R61135


IT - Software Services

Installation / Maintenance / Operations / Repair

Keywords

Senior Technician Field Services

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Dell

Dell is a leading worldwide provider of computer technology based in Texas and was founded by Michael S. Dell in the year 1984. The company has a wide portfolio of products and solutions, including application services, big data & analytics, business process outsourcing and digital business services .



Dell operates across the globe and has a strong presence in North America, Europe, India, Asia and the Middle East. It maintains a robust network of offices, delivery centres and local businesses serving customers to meet their everyday’s technology needs.



In 2015, the company has enjoyed the status of being the third largest provider of personal computers. Currently, it has an employee strength of over 1, 00,000 and strongly believes in building relationships with its people everywhere, inspiring them to find purpose in everything they do. Dell focuses on learning of its people through interactive, innovative, and audience-focused training programs. It ensures to offer exciting challenges to develop industry leading skills and is always on a look out for candidates who have a passion for excellence. The company is committed to value creation, openness, integrity, commitment and excellence.
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