Greet and serve the guest in accordance with the JW Marriott s food and beverage standards. Display aggressive hospitality with both guests and co-workers. Take pride in all facets of the service to include quality, appearance, and cleanliness of self and restaurant. Smile is to be a part of the uniform.
SCOPE / BUSINESS CONTEXT
•A Full Time position based at JW Marriott Marquis Dubai
•Minimum of 2-year experience of a similar position within a five star hotel
•Skills and Knowledge
•Good communication skills
•Minimum lifting 50 lbs.
•Ability to verbally communicate effectively with guests and co-workers.
•Pushing, pulling, bending, stooping, upward reaching
•Exposure to cleaning chemicals
•Prolonged periods of standing and/or walking
•Be able to sing as part of the restaurant concept
Education or Certification:
•High School Diploma or equivalent
The following are specific responsibilities and contributions critical to the successful performance of the position:
•Follow all JW Marriott policies and procedures
•Comply with clean as you go policy
•Practice safe work habits at all times
•Report to work on time and in a neat, clean and pressed uniform including name badge, Daily Basics card, pen, pad, bottle opener, lighter and pieces of cork
•ollow self-cashiering procedures
•Report problems immediately to a supervisor
•Set up the restaurant efficiently and accurately, including the tables, bar and anti-pasta/fish counter
•Actively participate in daily stand up briefings and taste panels
•Ensure knowledge of the Basic of the Day and the Food and Beverage Brand Standards, and ensure these are followed
•Handle an assigned station, and leave the floor only after permission from a supervisor
•Take and serve guest orders promptly and according to Brand Standards, sequence of service, and sales dialogue
•Be aware of any 86 items
•Always offer a choice of sparkling or still water
•Check back after two bites of the main course
•Crumb the table after main course or when necessary
•Change the ashtray after two butts and after putting dishes on the table
•Offer a refill when a third of the drink is left
•Clear empty glasses and dishes as necessary
•Serve all beverages in accordance with Brand Standards and Use Records
•Answer any guest questions about the menu items, daily specials and beverages, including knowledge of the ingredients, preparation methods and garnishes. Make appropriate suggestions to suit guest needs and proactively up-sell items.
•Check food before serving it to the guest to ascertain that appearance, temperature and portions are correct.
•Operate the MICROS and Respak system accurately:
•Ensure accurate and informative punching of orders
•Have any voids or adjustments initialed by a supervisor
•Enter and update the Respak system accurately, without adding unnecessary profiles
•Ensure the prompt bussing of tables once the guest has departed. Ensure all re-setups of tables are clean, stain free and accurate, with special attention to detail.
•Side stations must be clean and organized at all times.
•Do all necessary set-up and side work assigned.
•Each associate is expected to carry out, within their capabilities, all reasonable requests by management. This may involve working in or moving to another Food& Beverage outlet.
Safety and Security:
•Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
•Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
•Notify Loss Prevention/Security of any guest reports of theft.
•Policies and Procedures
•Follow company, hotel and department policies and procedures.
•Follows Marriott International Hotels Limited Regional Office policies and procedures
•Protect the privacy and security of guests and coworkers.
•Maintain confidentiality of proprietary materials and information.
•Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
•Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
•Perform other reasonable job duties as requested by Supervisors and Management.
•Working hours as required to do your job but normally not less than 48 hours per week.
•Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
•Assist other employees to ensure proper coverage and prompt guest service.
•Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
•Address guests' service needs in a professional, positive, and timely manner.
•Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
•Thank guests with genuine appreciation and provide a fond farewell.
•Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
•Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
•Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
•Speak to guests and co-workers using clear, appropriate and professional language.
•Talk with and listen to other employees to effectively exchange information.
•Working with Others
•Support all co-workers and treat them with dignity and respect.
•Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.