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Server - Japanese Restaurant

Marriott Hotels Resorts /JW Marriott

Posted on November 29, 2019

1 - 2 years Dubai - United Arab Emirates

Diploma. Any Nationality

Opening 01

Job Description

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JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 80 beautiful
properties in gateway cities and distinctive resort locations around the
world. JW believes our associates come first. Because if you re happy,
our guests will be happy. It s as simple as that. Our hotels offer a
work experience unlike any other, where you ll be part of a community
and enjoy a true camaraderie with a diverse group of co-workers. JW
creates opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we
take care of our associates. That s The JW Treatment .
Greet and
serve the guest in accordance with the JW Marriott s food and beverage
standards. Display aggressive hospitality with both guests and co-workers. Take
pride in all facets of the service to include quality, appearance, and
cleanliness of self and restaurant. Smile is to be a part of the uniform.
• A
Full Time position based at JW Marriott Marquis Dubai
• Minimum
of 2-year experience of a similar position within a five star hotel
• Skills
and Knowledge
• Customer
• Good
communication skills
• Good
• Minimum
lifting 50 lbs.
• Ability
to verbally communicate effectively with guests and co-workers.
• Pushing,
pulling, bending, stooping, upward reaching
• Exposure
to cleaning chemicals
• Prolonged
periods of standing and/or walking
• Be
able to sing as part of the restaurant concept
Education or Certification:
• High
School Diploma or equivalent
The following
are specific responsibilities and contributions critical to the successful performance
of the position:
Main Responsibilities:
• Follow
all JW Marriott policies and procedures
• Comply
with clean as you go policy
• Practice
safe work habits at all times
• Report
to work on time and in a neat, clean and pressed uniform including name badge,
Daily Basics card, pen, pad, bottle opener, lighter and pieces of cork
• Follow
self-cashiering procedures
• Report
problems immediately to a supervisor
Essential Functions:
• Set
up the restaurant efficiently and accurately, including the tables, bar and
anti-pasta/fish counter
• Actively
participate in daily stand up briefings and taste panels
• Ensure
knowledge of the Basic of the Day and the Food and Beverage Brand Standards,
and ensure these are followed
• Handle
an assigned station, and leave the floor only after permission from a
• Take
and serve guest orders promptly and according to Brand Standards, sequence of
service, and sales dialogue
• Be
aware of any 86 items
• Always
offer a choice of sparkling or still water
• Check
back after two bites of the main course
• Crumb
the table after main course or when necessary
• Change
the ashtray after two butts and after putting dishes on the table
• Offer
a refill when a third of the drink is left
• Clear
empty glasses and dishes as necessary
• Serve
all beverages in accordance with Brand Standards and Use Records
• Answer
any guest questions about the menu items, daily specials and beverages,
including knowledge of the ingredients, preparation methods and garnishes. Make
appropriate suggestions to suit guest needs and proactively up-sell items.
• Check
food before serving it to the guest to ascertain that appearance, temperature
and portions are correct.
• Operate
the MICROS and Respak system accurately:
• Ensure
accurate and informative punching of orders
• Have
any voids or adjustments initialed by a supervisor
• Enter
and update the Respak system accurately, without adding unnecessary profiles
• Ensure
the prompt bussing of tables once the guest has departed. Ensure all re-setups
of tables are clean, stain free and accurate, with special attention to detail.
• Side
stations must be clean and organized at all times.
• Do
all necessary set-up and side work assigned.
• Each
associate is expected to carry out, within their capabilities, all reasonable
requests by management. This may involve working in or moving to another Food
& Beverage outlet.
Safety and Security:
• Report
work related accidents, or other injuries immediately upon occurrence to
• Follow
company and department safety and security policies and procedures to ensure a
clean, safe, and secure environment.
• Notify
Loss Prevention/Security of any guest reports of theft.
• Policies
and Procedures
• Follow
company, hotel and department policies and procedures.
• Follows
Marriott International Hotels Limited Regional Office policies and procedures
• Protect
the privacy and security of guests and coworkers.
• Maintain
confidentiality of proprietary materials and information.
• Ensure
uniform, nametags, and personal appearance are clean, hygienic, professional
and in compliance with company policies and procedures.
• Protect
company tools, equipment, machines, or other assets in accordance with company
policies and procedures.
• Perform
other reasonable job duties as requested by Supervisors and Management.
• Working
hours as required to do your job but normally not less than 48 hours per week.
Guest Relations:
• Actively
listen and respond positively to guest questions, concerns, and requests using
brand or property specific process (e.g., LEARN, JW Symphony of Service) to
resolve issues, delight, and build trust.
• Assist
other employees to ensure proper coverage and prompt guest service.

Hotels / Hospitality

Chefs / F&B / Housekeeping / Front Desk


Server - Japanese Restaurant


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Marriott Hotels Resorts /JW Marriott

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.

Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.

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