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Experience
3 - 8 Years
Job Location
Education
Diploma(Engineering), Automotive Engineering(Chassis and Vehicle Dynamics Specializes in the mechanical systems that control the vehicle's movem)
Nationality
Any Nationality
Gender
Male
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
- Act as the primary point of contact for customers, ensuring a warm and welcoming environment that fosters trust and rapport.
- Diagnose customer concerns by actively listening and asking insightful questions, ensuring accurate understanding of their automotive needs.
- Provide detailed service recommendations and cost estimates, clearly explaining the necessity of each service to the customer.
- Coordinate with technicians to ensure timely and effective repairs, maintaining clear communication between service team and customers.
- Handle customer complaints and feedback with professionalism, striving to resolve issues swiftly to ensure customer satisfaction.
- Maintain detailed records of customer interactions and service history, contributing to a comprehensive database that supports ongoing customer relations.
- Stay current with automotive technology and industry trends, continually enhancing knowledge to provide informed service recommendations.
- Achieve service department goals by upselling additional services and products, enhancing both customer satisfaction and dealership revenue.
Desired Candidate Profile
- At least 2 years of experience in a customer service role, preferably in the automotive industry.
- Proficient in using dealership management software and basic office applications for effective task management.
- Exceptional communication skills, with the ability to explain technical information in a way that is easily understood by customers.
- Strong problem-solving abilities, demonstrating a proactive approach to addressing customer concerns.
- Ability to work collaboratively in a fast-paced environment, managing multiple tasks efficiently.
- Valid driver's license with a clean driving record, ensuring the ability to test drive vehicles as needed.
- Physical ability to stand for extended periods and lift up to 30 pounds, contributing to a hands-on service environment.
- Detail-oriented with a customer-first mindset, ensuring that all customer interactions are handled with care.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
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Thrifty Car Rental
Thrifty Car Rental is one of the largest car rental companies in the world, Through corporately-owned and franchised stores, the company operates more than 1,000 locations in 77 countries. Thrifty is one of the most widely recognized brands in the travel industry that caters to cost-conscious business and leisure travelers. Thrifty Car Rental UAE was established in 1989, as a part of A.A.Al Moosa Enterprises . Thrifty’s UAE license is owned by Mr. Abdullah Ahmed Al Moosa and under the leadership of Mr. Khalid Al Moosa. Thrifty UAE car rental have been serving clientele and guests, as well as residence of UAE with regards to their short and long term car rental needs for more than 27 years.
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