Service Advisor Al Futtaim Private Company (LLC)

Posted on 5 Mar

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Experience

3 - 5 Years

Job Location

Al Ain - United Arab Emirates (UAE)

Education

Bachelor of Technology/Engineering(Automobile, Mechanical)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.

Desired Candidate Profile

Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
Customer Service: A passion for going the extra mile to delight customers.
Language Skills: Strong English communication skills; Arabic is a plus!

What Equips You for the Role

Diploma or Bachelor’s degree in Automobile/Mechanical Engineering.
Proficiency in MS Office (SAP knowledge preferred).
Excellent communication and customer-handling skills.
A strong team player with the flexibility to work extended hours to meet targets and customer commitments.

Employment Type

Full Time

Company Industry

Automotive
Automobile
Auto Accessories

Department / Functional Area

Corporate Planning
Consulting
Strategy
M&A

Keywords

Client Service Specialist
Customer Service
Automotive Knowledge
Time Management
Vehicle Service Advisor
Problem-Solving
Automotive Service Consultant
Repair Advisor

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