Service Advisor UAE National AW Rostamani Holdings Co LLC

Adhere to NSSW standards across all customer touchpoints.

Attend to high-profile and major fleet customers.

Greet customers promptly, understand their service needs, and provide appropriate guidance.

Conduct a proper vehicle inventory and accurately record customer requirements.

Update and maintain customer data in the system.

Reconfirm job requirements, repair details, estimated costs, and delivery timelines, and obtain customer approval.

Arrange test drives jointly with customers when required.

Ensure clear, accurate, and legible job advice and create job cards accordingly.

Monitor and follow up on job progress with the workshop team.

Inform customers of any additional repairs or delays and obtain necessary approvals.

Brief customers on warranty coverage and service contract entitlements.

Promote service contracts and other service products (upselling).

Ensure job cards are closed within the stipulated timelines.

Confirm vehicles are cleaned and ready for delivery as per the promised date and time.

Proactively notify customers in advance in case of any delivery delays.

Explain completed jobs and charges clearly, ensure payment collection, and hand over the vehicle.

Achieve assigned financial and non-financial targets (labour sales, CSI, RO numbers, service campaigns, etc.).

Build and maintain long-term customer relationships to enhance retention.

Handle customer complaints on a priority basis and escalate to superiors when required.

Respond promptly to customer queries.

Ensure all pending job cards are closed within the defined time limits.