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Service Analyst / Dubai


Posted on February 12, 2020

5 - 6 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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We are currently recruiting for a Service Analyst to join our client based in Dubai on an initial 6 month fixed term contract
• Manage day-to-day tasks related to the service catalog.
• Manage day-to-day tasks related to the Transition Planning and Support (TPS)
• Provide assistance in adding around 50 new services in Service catalog (BT-ES integration project)
• Provide assistance from initiation to the closure of around 50 TPS records/services which are in-scope of BT-ES integration project, this includes
• Coordination with multiple teams within BT to ensure that all Transition for BT-ES alignment project is completed on time.
• Liaison with BT teams to ensure all documentation is provided in standard format for all services
• Assist in the creation of Knowledge articles in DA format for all services which are in-scope of BT-ES integration project
• Liaise with BT teams to ensure day-to-day TPS tasks are actioned and closed in time.
• Provide assistance to project managers in closing the TPS records in timely manner.
• Maintain the service catalogue for all available services to drive standardization of all production services.
• Effectively manage the end to end Service Transition lifecycle and identify process improvements where possible.
• Management of Service Operational Acceptance Criteria (SOAC) ensuring operational requirements are captured, completed and evidenced prior to go live.
• Day to day management of Service Transition requests
• Conducting & verifying post-implementation reviews, investigating issues arising out of change implementation
Skills,Experience, Qualifications:
• Bachelor s Degree
• ITIL V3 Certified
5+ years of IT Service Management experience
Widespread experience in a fast-paced operations environment working within an ITIL framework with a good understanding of Service Transition principles.
Experience in proven continuous improvement including process improvement, project management and business analysis and experience of working within a framework of continuous improvement in a reputed organization
Experience of delivering/transitioning services into production
Experience implementing Service Transition process and procedures
Relevant Experience or Degree in Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of a degree
Strong analytical capabilities, highly organized and excellent relationship management skills
Excellent analysis and time management skills
Good communication skills.
• Able to liaise with senior stakeholders

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Service Analyst / Dubai / 14-15k (AED) per month / initian 6 month FTC


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