Service Analyst / Dubai Brightred Posted on February 12, 2020 5 - 6 years Dubai - United Arab Emirates Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB We are currently recruiting for a Service Analyst to join our client based in Dubai on an initial 6 month fixed term contractResponsibilities• Manage day-to-day tasks related to the service catalog.• Manage day-to-day tasks related to the Transition Planning and Support (TPS)• Provide assistance in adding around 50 new services in Service catalog (BT-ES integration project)• Provide assistance from initiation to the closure of around 50 TPS records/services which are in-scope of BT-ES integration project, this includes• Coordination with multiple teams within BT to ensure that all Transition for BT-ES alignment project is completed on time.• Liaison with BT teams to ensure all documentation is provided in standard format for all services• Assist in the creation of Knowledge articles in DA format for all services which are in-scope of BT-ES integration project• Liaise with BT teams to ensure day-to-day TPS tasks are actioned and closed in time.• Provide assistance to project managers in closing the TPS records in timely manner.• Maintain the service catalogue for all available services to drive standardization of all production services.• Effectively manage the end to end Service Transition lifecycle and identify process improvements where possible.• Management of Service Operational Acceptance Criteria (SOAC) ensuring operational requirements are captured, completed and evidenced prior to go live.• Day to day management of Service Transition requests• Conducting & verifying post-implementation reviews, investigating issues arising out of change implementationSkills,Experience, Qualifications:• Bachelor s Degree• ITIL V3 Certified5+ years of IT Service Management experienceWidespread experience in a fast-paced operations environment working within an ITIL framework with a good understanding of Service Transition principles.Experience in proven continuous improvement including process improvement, project management and business analysis and experience of working within a framework of continuous improvement in a reputed organizationExperience of delivering/transitioning services into productionExperience implementing Service Transition process and proceduresRelevant Experience or Degree in Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of a degreeStrong analytical capabilities, highly organized and excellent relationship management skillsExcellent analysis and time management skillsGood communication skills.• Able to liaise with senior stakeholders Company Industry Advertising / PR / Event Management Department/Functional Area Administration Keywords Service Analyst / Dubai / 14-15k (AED) per month / initian 6 month FTC REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Service Analyst Jobs also searched Dubai UAE All Jobs Service Analyst Jobs in Dubai Administration Jobs in Dubai ITIL Framework Jobs in Dubai Project Management Jobs in Dubai ITSM Jobs in Dubai Transition Jobs in Dubai Training Jobs in Dubai Service Analyst Jobs in UAE Administration Jobs in UAE ITIL Framework Jobs in UAE Project Management Jobs in UAE ITSM Jobs in UAE Transition Jobs in UAE Training Jobs in UAE Service Analyst Jobs Administration Jobs ITIL Framework Jobs Project Management Jobs ITSM Jobs Transition Jobs Training Jobs Brightred View Contact Details Contact Name/ Designation: - Website https://www.brightred.com/vacancies/service-analyst-dubai-14-15k-aed-per-month-initian-6-month-ftc/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?