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Service Center Agent - Dammam

Abdul Lateef Jameel Co. Ltd.

Posted on August 19, 2017

1 - 2 years Eastern Province - Saudi Arabia

Diploma(Other). Any Nationality

Opening 01

Job Description

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Accepts and processes packages received over the counter ensuring to meet the service and shipping requirements, in accordance with defined procedures includes dealing updated systems and scanning shipments appropriately.
Calculates the appropriate rate for over the counter shipments, provides the customer with correct change as needed and advises the customer accordingly.
Operate the assigned station and ensures everything is in place ready to deal with the initial customer contact.
Ensures an adequate supply of consumables is maintained by monitoring supplies and obtaining replenishments from the agreed area as and when needed.
Deals with routine questions from customers relating to the shipment of goods (transit times, quotes etc.).
Covers a reception area and deals with visitors in a professional and courteous manner and escalates other queries to the manager for appropriate resolution of concerned area.
Reports daily transaction volumes, cash collections, etc. to the management as defined locally.
Establishes requirements and relays visitor details to the appropriate party in accordance with locally defined procedures.
Ensure all security and procedural checks are completed while accepting and delivering a package based on the local and country guidelines.
Processes packages held at location in accordance with defined procedures and physically places these shipments into the appropriate place for processing.
Verifies account details or takes the correct payment in cash, cheque or by credit card based on the guideline provided by management and local accounting department.
Knowledge in proper operation of office equipment and tools like printer, computer, scanner, fax machine, etc.
Knowledge in the interpretation of the government laws and regulations related to the business.
Knows simple mathematical computations.
Can read and write in Arabic and English language.
High School Diploma
Minimum of 1 year in Customer handling
Processing information
Communicating with customers
Guests handling skills
Administrative functions
Evaluating information to determine compliance
Intermediate in Speaking, Reading and Writing in English

Banking / Financial Services / Broking

Helpdesk / Customer Service / Telecalling


Service Center Agent


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