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SERVICE CENTER MANAGER

BD Select Management Consultancy

Posted on May 16, 2018

2 - 3 years Saudi Arabia - Saudi Arabia

Bachelor of Technology/Engineering(Electrical). Any Nationality

Opening 01

Job Description

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Job Scope:
To satisfy the requirements of the company's order book through the co-ordination of production whilst meeting customer satisfaction goals and the company s overall corporate strategy.
Job Responsibilities:
• Instruct, direct, motivate, supervise and monitor the performance of all members of the allocated team
• Overall responsibility for the Production function of the Company Service Center Workshop with responsibility for setting internal resource levels to make most effective use of the resource available
• Manage the repair and field service processes to ensure the effective control of lead-time and cost whilst achieving a high degree of process predictability
• Ensure that the overall repair and field service costs and output targets are realistic and achievable and that capacity is matched with forecast requirements in order to anticipate and manage variance
• Liaise with sales/contracts team and provide appropriate levels of service and resource ahead of jobs going live
• Interface with associated departments to resolve issues and in order to ensure that production timescales meet client and internal requirements
• Provide input into requirements for new/renewed technology and plant and make necessary proposals for change when required
• Management of departmental budget and provision of effective and timely reporting
• Maintain an effective and responsive site team and promote working flexibility amongst staff
• Manage and maintain appropriate skill levels in all areas of the repairs workshop
• Actively reviewing internal processes and procedures to ensure that they meet corporate and legislative requirements and initiating improvements where required
• Overall production responsibility for conformance to corporate standards and legislative requirements, including Health & Safety, Environmental standards etc.
• Actively participating in Planning meetings, Health and Safety Committee meetings, Plant meetings and other relevant meetings
• Familiar with the environmental aspects and impacts of the activities and processes involved in the role and the procedures, practices and measures to manage the impact.
• Familiar with the risks and hazards within the activities and processes of the role and procedures, practices and measures in place to mitigate the risks.
• Participate and actively support company initiatives
• All other duties as relevant to the post
Job Requirements:
• HNC/Equivalent in Mechanical/Electrical Engineering and/or
• Relevant experience within related industry including knowledge of industry practices & standards.
• Experience of managing large and complex departments
• Project/Business management
• Budget management
• Knowledge of continuous improvement/processes improvement techniques (Lean, 5S etc)
• General computer skills


Administration

Keywords

Continuous improvement Electrical engineering Customer satisfaction Business management Corporate strategy Budget management Manager Technology Mechanical Supervisor Forecasting

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BD Select Management Consultancy


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