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Service Centre Team Leader

New Alfa International

Posted on November 8, 2019

7 - 10 years Qatar - Qatar

Any Graduation. Any Nationality

Opening 01

Job Description

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Service Centre Team Leader
Job Location : Qatar
Job Description :
Bachelor's degree in computer science preferred with 7 years of experience with 2 years in L3 support.
ITIL Foundation certificate is a plus
Allocate incoming information requests from customers to the team, prioritizing action, monitoring team resource to meet SLAs.
MaintainAing high service levels for customers through thorough quality control checks.
Coordinate with suppliers/vendors regarding spare parts delivery.
To alert the supplier of shortages and performance issues within the supply chain.
To brief service issues to the Customer's point of contact
Send weekly & monthly SLA reports to customers.
Mentoring and Coaching support engineers and help desk agents.
To conduct performance appraisals for the team, identifying weaknesses and offering coaching and mentoring in areas as required.
Prepare and publish reports detailing all aspects of team performance.
Implement team initiatives and incentives.
Interested candidates can apply with your resume.


Installation / Maintenance / Operations / Repair

Keywords

Service Centre Team Leader

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New Alfa International


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