Service Centre Team Leader New Alfa International Posted on November 8, 2019 7 - 10 years Qatar - Qatar Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Service Centre Team LeaderJob Location : QatarJob Description :Bachelor's degree in computer science preferred with 7 years of experience with 2 years in L3 support.ITIL Foundation certificate is a plusAllocate incoming information requests from customers to the team, prioritizing action, monitoring team resource to meet SLAs.MaintainAing high service levels for customers through thorough quality control checks.Coordinate with suppliers/vendors regarding spare parts delivery.To alert the supplier of shortages and performance issues within the supply chain.To brief service issues to the Customer's point of contactSend weekly & monthly SLA reports to customers.Mentoring and Coaching support engineers and help desk agents.To conduct performance appraisals for the team, identifying weaknesses and offering coaching and mentoring in areas as required.Prepare and publish reports detailing all aspects of team performance.Implement team initiatives and incentives.Interested candidates can apply with your resume. Company Industry Automotive / Automobile / Auto Accessories Department/Functional Area Installation / Maintenance / Operations / Repair Keywords Service Centre Team Leader REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Service Team Leader Jobs also searched Service Team Leader Jobs Maintenance Jobs SLA Jobs Spare Parts Jobs Team Leading Jobs Quality Control Jobs Computer Science Jobs New Alfa International View Contact Details Contact Name/ Designation: - Website http://gotogulf.com/JobDescription.aspx?job_Id=298051 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?