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Service Coordinator - Middle East

Danaher Corporation

Posted on October 10, 2019

2 - 4 years Eastern Province - Saudi Arabia

Any Graduation. Any Nationality

Opening 01

Job Description

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We are currently seeking a Service Coordinator- Middle East to support our growing business.
Position Objective:
We are looking for a proactive & enthusiatic Service Coordinator to
join the service team in our Saudi Arabia office. As a Service Coordinator you
will be the main interface within the Service Department. This will include
liasing with our Freight Forwarders, the Customer Service team, Accounts
Payables and Receivables teams, Procurement (creating Purchase Requisition and
following up with Vendors to ensure OTD), and some direct customers. You will
oversee the forecasts and deal with any backlogs, raising urgent requests to
the Field Service manager/Engineer. You will ensure the engineer is aware of completion
dates, and the documents needed to enable on time invoicing. Within this role you will be involved in data
analysing and eventually become the SAP system expert.
Role and Duties:
Assisting the Service Manager in the day to day
running of the Service group. These activities include but are not limited to:
• Tracking and managing the services orders and
forwarding them as appropriate.
• Reporting on the progress of the sales values
including invoicing.
• Coordinating the asset tracking, readiness and
movement
• Obtaining complementary data for quotation
purposes and assisting in tracking service proposals
• Managing all data related to Service department
KPI s / Orders / Shipments, visually illustrating the data, and problem solving
when needed.
• Providing office based support to service
engineers working remotely
• Attending regular reviews for service feedback.
• Processing enquiries for aftermarket spare
parts and services
• Working directly with the Service Manager to
establish and / or maintain aftermarket service procedures.
• Responsible for the entry of Purchase
Requisition, liaising with the Procurement department for all Service purchases
• Management of the logistics and tracking the
progress of works


Engineering

Desired Candidate Profile

*
Basic Qualifications:

Experience within an Administrative
or Customer Service position working for a multi-national manufacturing/ Oil
& Gas organisation.

Knowledge of an ERP system
preferably SAP

Previous work experience within
logistics is desirable

Strong communication skills in
English & Arabic

Able to use own initiative &
eagerness to learn

Keywords

Service Coordinator - Middle East

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Danaher Corporation


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