SERVICE DELIVERY MANAGER Integrant Inc Posted on May 29, 2018 2 - 3 years Cairo - Egypt Bachelor of Science(Computers). Any Nationality Login To ApplyRegister & ApplyApply Without Registration Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB We re hiring! Integrant, a leading multinational company in Egypt operating in the field of software is looking for an experienced, highly-motivated Service Delivery Manager to join its growing team. If you have 8+ years of experience in software development combined with a diverse portfolio of technical team management and successful deliveries, you're a perfect match. Our Squad Leader are responsible for teams of 15-20 developers/testers and 5-7 technical project managers. They ensure all projects are delivered to the highest standards with outstanding customer service. A Squad Leader also ensures all team members are productive, achieving set goals and advancing technically while building on their communication skills. Our Squad Leaders believe in servant-leadership. They empower their team, encourage growth and embrace failure. They lead by example; understand strength comes in unity and leadership begins in the trenches. Responsibilities : • Create and manage plans to mitigate risks for all projects in your Squad. • Manage resource allocations and priorities effectively. • Mentors team members technically and professionally by offering constructive feedback. • Hire, develop and train employee, coach team members for optimal performance. • Provide team members regular performance feedback. Takes appropriate corrective action as needed to promote optimal employee performance. • Keeps up-to-date with emerging IT trends and technologies and the industry s best practices. • Oversee all projects in your Squad to ensure Integrant s brand promise: deliver the best quality with the best service . • Work with your peers on building effective processes to achieve KPI s standards, best practices for project management and best methods to mentor and coach employees. • Work with account management, HR and sales and marketing departments to understand our current and future needs / requirements. • Provide regular reports to the CEO and other departments on your Squad s achievements, challenges and recommended solutions. Education and/or Experience • Bachelor s degree in a computer-related field (or equivalent combination of education and job-related experience). • A minimum of eight years job-related experience in software development and enterprise applications. Required Skills • Proven experience and ability to mentor and develop teams. • Software architecture and design skills to guide the development of solutions that are secure, scalable and reliable. • In depth knowledge of industry standard best practices, development lifecycle processes and methodologies. • Experience using agile methodology. • Thorough understanding of quality management. • Experienced in the use of metrics to drive decision making and process change. • Skills in manual and automated unit-testing of data-driven back-end applications with high transaction throughput. • Excellent written, verbal and presentation skills. • Proven ability to manage competing priorities in a fast-paced environment. • Self-motivated, able to work independently and thrive in a fast-paced, multi-tasking, high productivity environment. • Action-oriented, decisive approach to work required, with the willingness to take a hands-on role to ensure deliverables are met on time. • Previous experience working with offshore clients ( preferably American) • Ability to travel to USA and Jordan when needed. Benefits Salary paid in USD Six-month career advancing opportunities Employee parking space Supportive and friendly work environment Premium medical insurance [employee +family] English language development courses Interest-free loans paid over 2.5 years Technical development courses Planned overtime program (POP) Employment referral program Premium location in Maadi Social insurance Company Industry IT - Software Services Department/Functional Area Engineering Keywords Project Management Enterprise Applications Customer Service Unit Testing Team Management Account Management Agile Methodology Loans Medical Insurance Software Architecture Login To ApplyRegister & ApplyApply Without Registration REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. 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