Service Delivery Supervisor (Cargo) The Emirates Group

Employer Active

Posted 3 hrs ago

Experience

4 - 6 Years

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Reviews load plans, identifies special cargo, and ensures optimal space utilisation within time and safety standards.

  • Plans and communicates resource requirements to build teams, ensuring efficient aircraft loading and maximum payload utilisation.
  • Supervises cargo operations across all sections (build-up, break-down, documentation, courier, acceptance, delivery) to meet productivity targets.
  • Provides guidance, resolves operational issues, and manages staff performance including counselling and disciplinary actions when required.
  • Implements and enforces departmental policies, procedures, and daily operational instructions to ensure smooth and efficient operations.
  • Monitors operations, resources, and equipment while promoting and enforcing a strong safety culture and compliance with safety standards.
  • Ensures compliance with regulatory, IATA, ISO, IOSA/ISAGO, GDP/CEIV standards, and manages cargo acceptance, handling, and delivery.
  • Reviews discrepancies, conducts audits, monitors cargo movement, and drives continuous improvement in processes, productivity, and cost efficiency.

Desired Candidate Profile

To be considered for this role, you will have to meet the below requirements

  • Hold a bachelor's degree with 4 to 6 years of experience OR a Diploma with a 6 to 8 years in Air Cargo or Ground Handling

You will have an edge if you have

  • An advanced understanding of Cargo Live Animal Regulation
  • Dangerous Goods Acceptance course
  • Proficient Safety Awareness Skills
  • Advance Cargo Tariff
  • A basic Knowledge of Load Control
  • A basic Budget and Cost Control Skills

Company Industry

Department / Functional Area

Keywords

  • Service Delivery Supervisor (Cargo)

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The Emirates Group

dnata is one of the world's largest air and travel service providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by you side for the entire travel experience.

https://www.emiratesgroupcareers.com/search-and-apply/24891