Service Desk Administrator-IT support Specialist Client of CC Staffing International Ltd Posted on November 20, 2019 3 - 4 years Riyadh - Saudi Arabia Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job Description & Role:Manage and receive service requests, log incidents, provide basic troubleshooting support and ensure that adequate provisioning of support is provided by routing incidents to appropriate resolver groupDuties and ResponsibilityConduct service desk day-to-day activities and assure effective provisioning of technical and non-technical support.Collect and manage IT customer s feedback, complaints and satisfaction levels.Resolve basic troubleshooting incidents (L1 tickets).Reroute IT incidents that require further escalation to the appropriate resolver group.Cater to IT user requests received through official service desk channels (i.e. service desk hotline, email, self-service tool, others).Update and log of user queries and requests coming through the contact center.Regularly analyze use query logs to identify common trends and repeated requests, and prepare a self-help documents, manuals and scripts to ensureresolutions for these solutions may be addressed whenever possible.Key Skills:- Technical Support- customer care- Service Maintenance- Troubleshooting- helpdeskAdditional Requirements:Bachelors degree in Computer Science, Engineering, MIS or related field from an accredited reputable institution is required3+ years experience in customer care or a similar roleExperience in troubleshooting and managing service deskSolid understanding of key IT and digital technologies which will enable a clear understanding of problems and technical dependenciesAbility to translate business needs into high level IT requirements Company Industry Consulting / Management Consulting / Advisory Services Department/Functional Area IT Software Desired Candidate Profile Key Skills:- Technical Support- customer care- Service Maintenance- Troubleshooting- helpdesk Keywords Service Desk Administrator-IT support Specialist REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Service Desk Specialist Jobs also searched Service Desk Specialist Jobs IT-Software Jobs Service Desk Jobs Helpdesk Jobs Technical Support Jobs Customer Care Jobs Contact Center Jobs Client of CC Staffing International Ltd View Contact Details Contact Name/ Designation: - Website https://www.ccstaffing.com/index.php/job-detail?OPP_ID=1948&JP_Title=Service%20Desk%20Administrator-IT%20support%20Specialist Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?