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Service Desk Analyst

Gargash Enterprise

Posted on August 2, 2019

5 - 7 years Dubai - United Arab Emirates

Bachelor of Technology/Engineering, Bachelor of Science(Computers). Any Nationality

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Job Description

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BSc/BA in IT, or Computer Science, or Bachelor of Science Information Systems.
Minimum of 3+ years’ Service Desk and/or Call Centre experience is required .
Incident Management and Problem Management experience – Managing incidents including business expectations and communication.
Keen attention to detail, memory of patterns, and interest in problem-solving.
Ability to diagnose and resolve basic technical issues.

Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

5 -7 Years of experience in a Systems Analysis and Design Role in UAE/GCC.
Bachelor’s Degree in Computer Science / Information Technology
Implement and Manage change in User Environment
Liaise with external vendors for System Development
Ability to engage with Process Owners and Key Users to understand as-is situations and explain to-be solutions.
Well skilled in Autoline Functional Modules, Autoline RepGen Module
Development and Programming skills in:
ASP, ASP-X, PHP, HTML Development Environments
SQL and / or MySQL
Visual Basic
.NET programming skills
Database Installation, Configuration and Management


Service Desk Analyst


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