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Service Desk Associate

Client of Carebytech

Posted on July 5, 2018

1 - 2 years Sharjah - United Arab Emirates

Any Nationality

Opening 01

Job Description

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Service Desk Associate jobs Vacancy, We are urgently looking for an experienced and talented Service Desk Associate for our firm, location Sharjah .
Job Description:
• Provide support to end users on a variety of issues.
• Identify, research and resolve technical problems for internal customers while employing strong customer service skills.
• Respond to telephone calls, email and personnel requests for technical support.
• Document, track and monitor the problem to ensure a timely resolution.
• Efficiently escalates incidents when required
• Documents incident status and solutions in incident database tools
• Possesses current working knowledge of computers, printers, laptops and common windows applications
• Performs proper installation, maintenance and upgrade activities for computer hardware, operating systems, network connectivity, desktop applications, business applications, printing and email.


Desired Candidate Profile

• Service Desk tracking software experience
• Strong customer service skills
• Strong organization skills
• Strong communication skills
• Microsoft Office experience
• High school diploma or GED required. May require an associate s degree in a related area.
• Experience with Hardware/Software troubleshooting
• Experienced in basic network troubleshooting (TCP IP)
• Excellent customer service/customer interaction skills


Windows Technical Support Printing Computer Hardware Customer Interaction Customer Service Service Desk Associate Software Troubleshooting Network Troubleshootinginess Applications


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Client of Carebytech

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