Service Desk - Orange Cloud for Business Orange Posted on August 14, 2019 1 - 2 years Cairo - Egypt Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB about the roleService Desk within Orange Cloud for BusinessProvide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.- Ensuring customer satisfaction in every step of problem resolution.Perform technical escalations in line with our Fault Management policy.Liaise with other relevant internal departments to ensure all incidents are managed properly.Monitoring the performance and the behavior of orange critical applications.Real time monitoring: incident detection and analysis, logging of the faults in the relevant. Company Industry Telecom / ISP Department/Functional Area IT Hardware Support / IT Hardware Repair & Maintenance Desired Candidate Profile about you- Fluent in both English and French.- Excellent verbal and written communication skills.- Knowledge of commonly-used concepts, practices, and procedures for end user technical support.- Strong Customer Service Experience. 1-2 years experience is a plus.- Excellent Phone Etiquette.- Strong problem solving and research skills.- Functional knowledge of Windows or Linux + Cloud Computing Basics. Keywords Customer service Technical support French Windows Linux Monitoring Fault management Cloud computing Customer satisfaction Research REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Customer Service Jobs also searched IT-Hardware Jobs Technical Support Jobs English Jobs Service Desk Jobs Communication Skills Jobs Customer Service Jobs Problem Resolution Jobs Orange Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life. Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce. More View Contact Details Contact Name/ Designation: - Website https://orange.jobs/jobs/offer.do?joid=84222&lang=en Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?