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Service Desk - Orange Cloud for Business


Posted on August 14, 2019

1 - 2 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

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about the role
Service Desk within Orange Cloud for Business
Provide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.
- Ensuring customer satisfaction in every step of problem resolution.
Perform technical escalations in line with our Fault Management policy.
Liaise with other relevant internal departments to ensure all incidents are managed properly.
Monitoring the performance and the behavior of orange critical applications.
Real time monitoring: incident detection and analysis, logging of the faults in the relevant.

Telecom / ISP

Desired Candidate Profile

about you
- Fluent in both English and French.
- Excellent verbal and written communication skills.
- Knowledge of commonly-used concepts, practices, and procedures for end user technical support.
- Strong Customer Service Experience. 1-2 years experience is a plus.
- Excellent Phone Etiquette.
- Strong problem solving and research skills.
- Functional knowledge of Windows or Linux + Cloud Computing Basics.


Customer service Technical support French Windows Linux Monitoring Fault management Cloud computing Customer satisfaction Research


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Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life.

Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce.

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Website https://orange.jobs/jobs/offer.do?joid=84222&lang=en

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