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Service Engineer (DCS Security and Networking) - Saudi National


Posted on October 11, 2019

3 - 5 years Eastern Province - Saudi Arabia

Bachelor of Science(Computers). Saudi Arabian

Opening 01

Job Description

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Emerson delivers control and safety systems to help provide a safer, more environmentally efficient manufacturing process. With a complete system offering from distributed control systems to safety instrumented systems Emerson's superior technology combined with industry-specific engineering, consulting, project management and maintenance services improves your operations in an easy, intuitive, and interoperable way.
Our Distributed Control Systems (DCS) deliver the decision integrity to run your operations at its full potential. Emerson combines ease of use, full-scale control capabilities, and powerful system integration to deliver a reliable DCS offering that simplifies complex operations and increases productivity.
Our SCADA Systems offer a complete monitoring and control solution enabling operators to make faster, more intelligent decisions of their mission critical processes. Designed with unrivaled flexibility and connectivity, Emerson s SCADA Systems synchronize your field, control room, and board room operations to transform the efficiency and profitability of your operation.
Based in our office in Saudi, we have an exciting opportunity for a Service Engineer (DCS/SCADA) to provide engineering support for Emerson products and services including maintenance services, diagnostics, installation and commissioning, start-up, problem resolution, and project execution.
The ideal candidate acts as focal point for customer technical support including service contracts, projects, and technical solutions, advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction. Responsible for coordination of Emerson personnel and service activities to ensure the delivery of the results expected by the customer.
What will be your responsibilities for this role?
• Perform advanced maintenance tasks in accordance with customer requirements
• Provide recommendations to the customer on product or solutions, enhancements and system health checks
• Perform and lead service projects and take ownership for customer co-ordination.
• Provide resolution to complex technical issues and resolve Customer disruptive events, where appropriate consulting with Emerson CSE (GSC and Product Engineering).
• Provide technical expertise for products and services to support customers and Emerson teams.
• Provide on-site on the job customer instruction in the application, maintenance and operation of Emerson Process Management products
• Proactively identify Service/Product opportunities and assist the sales process
• Proactively promote service, start up and commissioning services and support the sales team as required.
• Be available as required to support the on-call rotation
• Comply with all Emerson requirements for business processes including time sheets, site visit reports and all other documentation in line with Emerson Process Management internal procedures.

Oil & Gas / Petroleum


Desired Candidate Profile

What will you need to be considered for this role?
• Bachelor s Degree in an Engineering discipline (including control engineering, computer science, or electronics, etc.)
• Associate level certification for all services the individual is performing at site and a Professional level certificate in Networking and/or Security of DCS system.
• Sound knowledge of Emerson Process Management, Process Systems and Solutions products
• In-depth knowledge and experience of automation and control systems in process industries, typically with 3-5 years experience in DCS systems.
• Cisco and MacAfee certification is a plus.
• Good verbal and written communication skills
• Driver s License preferred
• This role is focused on products and services at industrial process plants. Travel and work in customer sites is required, including international travel as needed.
• Fluent in English, plus any specific local language requirements


Service Engineer (DCS Security and Networking) - Saudi National


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Founded in 1890, Emerson is a global technology and engineering solutions company involved in creating innovative solutions for its customers in residential, commercial and industrial markets. The company is ranked one of the leading companies in the US and across the world in North America, Eur ope, Latin America, Asia-Pacific, and Middle East & Africa. Emerson has won several awards and recognitions such as:

- Woman Engineer, Top 50 Employer 2017: Ranked No. 41

- FORTUNE 500, 2017: Ranked No. 139 among America's 500 largest corporations (ranked by revenues).

- Clarivate Analytics (formerly Thomson Reuters) Top 100 Global Innovator, 2016

The company’s two core business areas include:

- Automation Solutions: It includes measurement Instrumentation, Asset Management, Precision Welding & Cleaning, Services & Consulting, Control & Safety Systems, and Operations & Business Management. This business area caters to the needs of various industries such as Oil & Gas, Automotive, Chemical, Food & Beverage, Marine, Packaging, Water & Wastewater, Chemical, and Power Generation.

- Commercial & Residential Solutions: It offers solutions such as Heating & Air Conditioning, Indoor Outdoor Heating Cables, Home Repair & Maintenance, Control & Monitoring Systems, Digital Services Training & Consulting, Construction & Plumbing Tools, etc. The industries it serves include Food Retail, Transportation, Commercial Buildings & Construction, Facility Management & Maintenance, and Energy & Utilities, etc.

Emerson includes a talented team of over 110,000 employees spanning the globe. It always looks to hire engineers with a passion for facing the complex challenges in the industry and provides the best opportunities for experienced professionals as well as recent engineering graduates.

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