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Printer Service Engineer


Posted on December 9, 2018

3 - 6 years Muscat , Zufar / Dhofar , Ad Dakhiliyah - Oman

Diploma(Computers, Electronics). Omani, Filipino, Indian Male

Medical Insurance, Paid Leave, House Rent Allowance , Company Car

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Job Description

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• Train end users in proper care and use of copiers, including phone support, in house training and explanation of service performed.

• Manage and repair equipment on and off site.
• Attend Self-paced Trainings in Ricoh Portal.

• Updating Firmware on time
• Extend outstanding support by meeting customers’ needs on time.
• Investigate and resolve maintenance and repair issues.
• Manage accurate inventory of tools, parts and supplies.
• Advice customers on equipment operation and maintenance.
• Run machines to test parts functioning.
• Conduct preventive maintenance and photocopiers adjustment.
• Troubleshoot equipment for identifying malfunctions cause.
• Complete invoices and expense reports on time.
• Troubleshoot clients’ problems with high quality solutions.
• Establish relationships with clients and fellow employees.

Installation / Maintenance / Operations / Repair

Desired Candidate Profile

Knowledge of Basic Networking.
Computer and analytical skills.
Minimum 3 years Prior experience in the maintenance and repair of printers .
Experience in Ricoh/ Sharp Printers will be added advantage.
Possess excellent customer service and communication skills.
Complete all administrative aspects of the job on time and error-free.
Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information.
Candidates with valid Oman/GCC driving license will be advantage.


Printer Support RICOH Office Automation Service Engineer Printer Troubleshooting Printer Engineer

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Muscat Electronics is a part of the Al Yousef group which is one of the top Conglomerates of Oman. ME is the National distributors for several world renowned brands like; Daikin and Chigo in the field of air-conditioning; Ricoh, Sharp & Hitachi in office automation solutions.

Our Businesses

From innovative and intelligent air-conditioning solutions to tailored print management services, from custom designed audio-visual solutions to out-of-the-box marketing collateral productions, each of our businesses is focused on providing solutions that will open a new world of possibilities for the people who use them.

The mission of the Office Automation Division is to be the premium provider of Office Automation solutions, which aims to create high quality working conditions in offices, commercial places and industrues in the Sultanate of Oman while maintaining maximum possible protection to the enviornment.'

Muscat Electronics Co. LLC is the sole authorized distributor for Ricoh brand in the Sultanate of Oman and is the market leader in office automation products.

Office automation products such as Ricoh Digital Copiers, laser printers, fax machines, scanners, digital duplicators, networked printing and document management solutions enjoy a leading position in the market supported by an experienced team of sales and service professionals trained by Ricoh.

The Office Automation Division has successfully implemented several large projects and installations for the Government and the Corporate sector.

The Office Automation products are displayed in showrooms located in the Central Business District in Ruwi, Salalah, and Sohar.

Ricoh products are serviced onsite as well as at the service facilities available all over Oman.
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Name/ Designation:
Johnson Mathew - Sr.Service Manager- Office Automation




Website http://www.muscatelectronics.com/

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