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Service Engineer

Gulf Commercial Group

Posted on August 29, 2019

3 - 8 years Jeddah, Riyadh - Saudi Arabia

Any Graduation. Any Nationality

Easy Apply

Openings 02

Job Description

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Job Purpose

Service Engineer is responsible for the installation, inspection, repair, and Preventive maintenance, troubleshooting of office Imaging products at the customer site.

Job Responsibilities

• Provide supervisory and technical support to customers regarding technical problems and ensure the Optimum Customer Satisfaction.
• Maintain a professional appearance and manner at all times, consistent with client and GCG-OI expectations.
• Attend the Service Calls within committed Response Time.
• Ensure that follow-up work requirements are referred back to the appropriate IT Administrators, Machine In-charge & Operators to enable necessary action and recommendations to customers
• Maintain Good Rapport with the IT Administrators, Machine In-charge & Operators.
• Write technical reports, recording any customer complaints and forwarding to the responsible department.
• Keep the machines up-to-date and provide training to customers when required during Installation of new equipment. Upgrade in time the Firm wares and modification kits as and when advised by Manufacturer.
• Ordering of spare parts when required and Follow up on the Pending Calls for Spares.
• Focus on making a reasonable Estimation on non-contractual machines; and strive for Cost Savings on Contractual machines.
• Seek for opportunities for Consumable Sales and Contract Conversions and provide the Leads to Service Manager.
• Advise the Customer on Trade-in of their old equipment with a new one and submit the Equipment sales need to the Service Manager.

Job Requirements

• Minimum- A graduate degree in electronics engineering discipline. MBA is a plus or diploma in IT
• At least 3+ years of experience in the Office Automation industry
• Networking Skills, Configuration Skills
• Technical Diagnostic skills
• MS office, PLC Programming
• A proven, successful track record
• Advanced IT skills
• Develop and sustain strong customer relationships
• You also need to possess exceptional communication skills with the ability to work in a multi-cultural environment.

Installation / Maintenance / Operations / Repair

Desired Candidate Profile

Service Engineer is responsible for the installation, inspection, repair, and Preventive maintenance, troubleshooting of office Imaging products at the customer site.


installation inspection repair Preventive maintenance Troubleshooting Maintenance

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Gulf Commercial Group

Established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to become a leading office automation solutions provider for the thriving UAE market. GCG today is a provider of innovative digital document solutions and committed to delivering the latest tech nologies available in the world markets staying in tune with the phenomenal pace of development in UAE and the region.
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Name/ Designation:
Shruti Sandaw - HR Business Partner

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