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Service Express Agent/ Telephone Operator

Le M ridien Mina Seyahi Beach Resort & Marina

1 - 3 years Dubai - United Arab Emirates

Any Nationality

, Posted on March 29, 2018 1 Opening

Job Description

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The Service Express Agent s Job responsibilities will include, but not limited to the following:

Promptly assists customers with any request.

Record guest request and complaints and promptly forwards request to the relevant

department via SGR software.

Follows up that requests are handled in a timely manner and up to customer s satisfaction

using the GR system.

Tracks all dispatched requests and provide accurate data on this to relevant department


Takes restaurant reservations as required and logs these according to set standard through

the restaurant reservation system.

Takes charge of the SGR Centre to ensure all equipment is in good working order and that

there are sufficient supplies at all times.

Give guest accurate information about Dubai and hotel facilities.

Assist Front Office and Guest Relations in varies duties as required.

Monitoring the fire control panel and pool alarm and is fully aware of all emergency procedures

in the event of fire, pool alarm, bomb alarm medical assistance, evacuation, etc.

Perform all telephone operator duties such as paging and radioing team members, sending &

receiving faxes and dispatching accordingly, setting wake-up calls, message taking and

dispatching, etc.

Assists with transportation requests.
To move into this position you should have

Proficiency in computer (Microsoft Office Word, Excel, PowerPoint,

Projects, use of internet, email)

Proficiency in Front office operating system (Opera preferred)

Outgoing, friendly personality

Fit to work 3 shifts (morning, afternoon, night)

Minimum 1 years experience in the same position

Relevant exposure within a 5 Star Hotel

Excellent command of English language speaking, reading, writing, typing

Second language German, Russian, Spanish, French and Italian is an advantage

Able to work under pressure independently


Able to manage time and priorities of tasks

High School or equivalent qualification

Pleasant appearance

Customer service focus

Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk


Service Express Agent/ Telephone Operator Front office Hospitality Customer service French Luxury German Monitoring Spanish Email MS Office Word

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Le M ridien Mina Seyahi Beach Resort & Marina

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.

Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.

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