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Service Head - Automobile

Client of headhonchos.com

Posted on October 9, 2019

16 - 22 years Muscat - Oman

Bachelor of Technology/Engineering(Automobile). Any Nationality

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Job Description

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Job Description
Service Head - Automobile
Handling Service Operations, develop service strategy and govern overall operations, formulate & implement service standards inclusive of changes in product & design with detailed technical analysis, cost effectiveness, Team/Dealer management and principal management of the franchises
Designing, developing & implementing various Products & Service Marketing packages / Schemes / Campaigns, Warranty & Technical Administration and Principal handling.
Process flow chart & explain the needs to SAP solution provider.
Blueprint the requirement and finalize the documentation.
Test & Implement for accurate, smooth and quality delivery of the transactions in production.
Prepare training documents and conduct training to the staff to adopt SAP practice. Implement SAP in all branches covering all franchises
Design & implement various service packages and contract proposal module in SAP to cater the daily inflow Dealer Operating Standards: Implementing & sustenance of Service Quality Standards in the distributorship for Customer Satisfaction and Retention as per principals policy.
Evaluate Operating Standards for both General and Body Paint shop including implementation & follow-up of Express Service Maintenance, Quick repairs and Light repair on body repairs under Customer Service Marketing program.
Implemented system & procedure for Service Maintenance Reminder and Service Follow-up. Conduct Time & Motion studies to set the SOPs for standardizing the process for productivity improvement.
KRA based evaluation of dealer performance for the growth of service business & CS. Workshop Management Involve in troubleshooting the customer complaints with the philosophy of Fix It Right the First Time.
Manage the service shop floor in achieving the targets through optimum utilization of the resources. Delegate tasks to staff to ensure that the tasks are completed in time as committed to the customers.
Monitoring the workshop activities through visual progress control boards which are further digitalized using online Multi-Resource Scheduling System (MRSS) in SAP.
Introduce the technician time booking at task level & improve the productivity.
Follow up activities from appointments to post service follow-up to meet the objectives.
Review activities through meeting at Tool room, Group leader levels & enhance for improvement.
Qualification And Experience:
1. B E (Automobile) with 18-22+ years of strong experience in After Sales function which includes Service, Spares, Market Development and SAP Implementation in a leading multi-franchise Automobile company.
2. Must have good communication skills as well.
3. Must be familiar with the parts and procedures on how automobiles run.
4. Should be able to analyze and come up with solutions when repairing and maintaining vehicles.
5. Should have excellent managerial and supervisory skills to handle the entire auto service staff.

Data Entry / Operations / Back Office Processing


Service Head - Automobile

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