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Service Manager

Astrophysics EMEA

1 - 2 years Other - Lebanon

MBA/PG Diploma in Business Mgmt(Advertising/Mass Communication), Bachelor of Business Administration(Management).

, Posted on June 6, 2018 1 Opening

Job Description

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Job Description:
- Assist in development, evaluation and implementation of service department policies, procedures, and metrics.
- Perform day-to-day operational tasks, for after sale support, including managing schedule of equipment delivery, installation and field service assignments.
- Optimize service logistics, including travel, preventative maintenance schedule, field assignments, .
- Supervise service team, set employee goals, maximize individual and team potential, monitor performance and complete performance appraisals.
- Work with management to regularly conduct or arrange for training in repair, technology updates, troubleshooting techniques, operational procedures, equipment use, as well as customer service and additional training as required.
- Assist in providing comprehensive service contract quotations and ensure compliance with service contract requirements.
- Provide sales with pricing of installations costs, maintenance contracts and other service related tasks.
- Supervise service training engineers and ensure training programs are being developed according to high standards.
- Supervise service software engineers and ensure software team are properly documenting and completing tasks assigned to them in a timely manner.
- Responsible for achieving agreed service revenue targets.
- Develop new opportunities to promote growth and department profitability.
- Master's degree in Business Administration.
- 5 years experience in a similar position.
- Technical background is a plus.

Industry Type : Industrial Products / Heavy Machinery
Functional Area : Sales / Business Development


Customer Service Troubleshooting Logistics Operationsiness Administration Management Manager Technology Compliance Supervisor Training

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Astrophysics EMEA

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Website https://www.hirelebanese.com/jobdetails.aspx?id=154079

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