Service Manager Altron

About the Opportunity:

We are looking for an experienced and strategic results-driven Service Manager – Electromechanical Infrastructure to manage third-party service providers responsible for critical infrastructure across multiple data center locations. The role focuses on ensuring high-availability support for power, cooling, and facility systems through Altron Service team and vendor oversight, SLA management, and coordination across diverse operational environments.

Role & Responsibilities

Service Performance Management:

• Manage and coordinate Internal service team along with multiple vendors delivering electromechanical infrastructure services (e.g., UPS, HVAC, diesel generators, fire suppression) across all data center sites.

• Monitor and enforce SLAs, KPIs, and contract terms, ensuring consistent service quality and compliance.

• Conduct regular service reviews and audits, identify performance gaps, and implement corrective actions.

Operations Oversight:

• Oversee execution of preventive and corrective maintenance for critical systems across multiple sites.

• Ensure consistent operational procedures, reporting, and escalation protocols across locations.

• Act as the primary escalation point for service disruptions or infrastructure incidents.

Compliance & Risk Management:

• Ensure vendor adherence to industry standards (e.g., Uptime Institute Tier Standards, ASHRAE, ISO 27001, ISO 50001).

• Maintain documentation and ensure vendor activities meet safety, environmental, and regulatory compliance requirements.

• Participate in risk assessments and support continuity and disaster recovery planning related to infrastructure.

Coordination & Stakeholder Communication:

• Liaise between data center teams and external service providers to align infrastructure operations with business needs.

• Report performance metrics, risks, and incidents to senior stakeholders and executive leadership. Collaborate with procurement and legal teams on contract negotiations and renewals.

Business Development & Revenue Growth:

• Work closely with sales teams to identify upselling/cross-selling opportunities within service offerings.

• Contribute to proposals, RFP responses, and solution design for service elements in collaboration with the pre-sales team.

• Develop and refine service offerings based on market demand and client feedback.

Project & Change Management:

• Oversee vendor-led infrastructure upgrades, installations, and retrofits.

• Ensure standardized change management practices across sites to minimize disruption.

• Participate in capacity planning and infrastructure lifecycle management.