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Service / Parts Advisor - Alexandria

MTI Automotive

Posted on January 15, 2020

2 - 5 years Alexandria - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Aftersales Advisor
As a Advisor you will be responsible for the efficient and timely booking of customers vehicles for services, using your customer service skills to encourage customers to book additional work with the dealership. You will work closely with the Service Team Managers to coordinate and maximize service sales. As the first point of contact for our customers, it is imperative that all customers feel welcomed and valued.
Advisor Duties and Responsibilities:
• To ensure all calls are answered within three rings
• To achieve monthly inbound and outbound call targets and conversion rates
• To receive customer instructions by telephone or in person and allocate to Workshop team on computerized reservation system ensuring the highest standard of efficiency and understanding of customer requirements
• Ascertaining customer requirements by listening to the customer description of symptoms, clarifying the problem and documenting this verbatim, advising accordingly.
• Determining services needed by reviewing service history and referencing manufacturer service intervals.
• To provide customer estimates according to company policy on schedules, times and pricing
• To arrange loan vehicles, collection and delivery at time of booking, if required
• To contact customers when ordered parts have arrived and book-in as soon as possible
• To organize the loading of the workshop in an efficient manner to ensure efficient utilization of workshop capacity
• To carry out customer follow up and prospecting calls to maintain and build the volume of work ensuring customer awareness of all products and services available
• To sell additional products, services and repair work in a professional manner
• Addition work will be required as per the brand requirements
job requirements
2 to 5 years
Not Specified at least
Automotive Consumer Services Retail


Sales / Business Development

Desired Candidate Profile

From 2 to 5 years of experience
• Service & Parts Experience
• Strong English language skills is a MUST

Keywords

Service / Parts Advisor - Alexandria

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MTI Automotive


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