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Service Quality Leader MENA


Posted on July 13, 2018

5 - 6 years Dubai - United Arab Emirates

Bachelor of Technology/Engineering. Any Nationality

Opening 01

Job Description

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JOB SUMMARY: To deliver exceptional customer service, by supporting NOV Service facilities, and promoting continual improvement.
Provide engineering technical support for NOV DH Service facilities, Sales & Operations and Product Line Engineering groups specific to Quality and Reliability.
Analyzing the trends of the performance of the tools and improve the product Reliability and Service Quality.
Assist the regional and local sales team for any business tender related to quality.
• Ensure that all short/long-term goals and strategic objectives are met and implemented.
• Monitor and ensure all Quality and reliability standards are followed within the region.
• Identify room for improvement in the tool service protocols
• Review all Itrax/NCR's process for all internal or customer reported incidents
• Create, document and follow up corrective actions.
• Co-ordinate with the relevant product line DSE's to complete the investigation reports on a timely manner.
• Perform internal Service Quality facility audits, and maintain the quality management system per ISO 9001:2015 and conduct supplier Audits for the region.
• Ensure that all related documents are passed onto SQE and Operations in their area facilities.
• Submit monthly Service quality reports for the respective Region.
• Hold monthly conference calls with service facilities to discuss open incidents and any other SQ issues.
• Periodically visit service facilities in the area to implement and promote ISO 9001:2015 and API Q2 requirements and drive 5S implementation.
• Regional Competency champion and assessor which include training the Service tech and FSS and make sure the goal is achieved every month.
• Identify the need for creating and establishing Local Service Procedures (LSP) based on reliability and quality trends of the tools.
• Conduct monthly meeting with the region to review Quality Management Reviews - Service Related part.
• Perform Audits where needed and work with local suppliers on approval tasks to meet requirements of Management System, Monitor and track vendor performance for special repair processes. E.g. Stub welding, Specialty coatings, surface treatment, etc.
• Conduct other activities and tasks as required by the job role to support operational needs.
• Preferred - Degree in Engineering- or Related Technical Degree
• Comply with Global and Local HSEQ policies.
• Behave in a professional and ethical manner in line with NOV corporate policies
• Preferred: ISO 9001: 2015 certification
• Preferred: Lean / Six Sigma Certification
• Good English communication skills
5 years of Service Quality Engineer, Engineering background, experience in Oil and Gas field and related tools.
• Verbal and written Communication
• Functional / Technical Skills
• Technical learning
• Ability to Operate standalone
• Time-management
• MS Office applications
• Presentation Skills/Abilities
• Ability to address and study Root cause analysis, problem solving.
• Ownership/ Leadership.
• Teamwork
• General Oilfield Experience.

IT - Software Services

Quality / Testing / QA / QC / Inspector


Customer service Technical support MS Office Surface treatment Service quality Operations Sales operations QMS Six sigma certified Root cause analysis


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