Service Quality Leader MENA NOV Posted on July 13, 2018 5 - 6 years Dubai - United Arab Emirates Bachelor of Technology/Engineering. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB JOB SUMMARY: To deliver exceptional customer service, by supporting NOV Service facilities, and promoting continual improvement.Provide engineering technical support for NOV DH Service facilities, Sales & Operations and Product Line Engineering groups specific to Quality and Reliability.Analyzing the trends of the performance of the tools and improve the product Reliability and Service Quality.Assist the regional and local sales team for any business tender related to quality.RESPONSIBILITIES/ACCOUNTABILITIES:• Ensure that all short/long-term goals and strategic objectives are met and implemented.• Monitor and ensure all Quality and reliability standards are followed within the region.• Identify room for improvement in the tool service protocols• Review all Itrax/NCR's process for all internal or customer reported incidents• Create, document and follow up corrective actions.• Co-ordinate with the relevant product line DSE's to complete the investigation reports on a timely manner.• Perform internal Service Quality facility audits, and maintain the quality management system per ISO 9001:2015 and conduct supplier Audits for the region.• Ensure that all related documents are passed onto SQE and Operations in their area facilities.• Submit monthly Service quality reports for the respective Region.• Hold monthly conference calls with service facilities to discuss open incidents and any other SQ issues.• Periodically visit service facilities in the area to implement and promote ISO 9001:2015 and API Q2 requirements and drive 5S implementation.• Regional Competency champion and assessor which include training the Service tech and FSS and make sure the goal is achieved every month.• Identify the need for creating and establishing Local Service Procedures (LSP) based on reliability and quality trends of the tools.• Conduct monthly meeting with the region to review Quality Management Reviews - Service Related part.• Perform Audits where needed and work with local suppliers on approval tasks to meet requirements of Management System, Monitor and track vendor performance for special repair processes. E.g. Stub welding, Specialty coatings, surface treatment, etc.• Conduct other activities and tasks as required by the job role to support operational needs.Qualifications:QUALIFICATIONS/REQUIREMENTS:• Preferred - Degree in Engineering- or Related Technical Degree• Comply with Global and Local HSEQ policies.• Behave in a professional and ethical manner in line with NOV corporate policies• Preferred: ISO 9001: 2015 certification• Preferred: Lean / Six Sigma Certification• Good English communication skillsEXPERIENCE:5 years of Service Quality Engineer, Engineering background, experience in Oil and Gas field and related tools.SKILLS & COMPETENCIES:• Verbal and written Communication• Functional / Technical Skills• Technical learning• Ability to Operate standalone• Time-management• MS Office applications• Presentation Skills/Abilities• Ability to address and study Root cause analysis, problem solving.• Ownership/ Leadership.• Teamwork• General Oilfield Experience. Company Industry IT - Software Services Department/Functional Area Quality / Testing / QA / QC / Inspector Keywords Customer service Technical support MS Office Surface treatment Service quality Operations Sales operations QMS Six sigma certified Root cause analysis REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People also searched for Dubai UAE All Jobs Quality Leader Jobs in Dubai Quality Analyst Jobs in Dubai Quality Jobs in Dubai Lean Six Sigma Jobs in Dubai Quality Management Jobs in Dubai Customer Service Jobs in Dubai Sales Operations Jobs in Dubai Quality Leader Jobs in UAE Quality Analyst Jobs in UAE Quality Jobs in UAE Lean Six Sigma Jobs in UAE Quality Management Jobs in UAE Customer Service Jobs in UAE Sales Operations Jobs in UAE Quality Leader Jobs Quality Analyst Jobs Quality Jobs Lean Six Sigma Jobs Quality Management Jobs Customer Service Jobs Sales Operations Jobs NOV View Contact Details Contact Name/ Designation: - Website https://www.energyjobline.com/job/724832/service-quality-leader-mena/ Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?