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Service Relationship Associate

Citi bank

Posted on August 10, 2018

3 - 4 years Dubai - United Arab Emirates

Diploma(Other). Any Nationality

Opening 01

Job Description

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• Primary Location: United Arab Emirates,Dubai
• Education: Associate's Degree/College Diploma
• Job Function: Customer Service
• Schedule: Full-time
• Shift: Day Job
• Employee Status: Regular
• Travel Time: No
• Job ID: 18047411
Job Purpose:
The Relationship Support staff will provide excellent relationship management and account servicing support to designated group of Relationship Managers so that as a team, there is greater productivity in acquiring, deepening and broadening existing and potential relationships.
Job Purpose:
The Relationship Support staff will provide excellent relationship management and account servicing support to designated group of Relationship Managers so that as a team, there is greater productivity in acquiring, deepening and broadening existing and potential relationships.
Key Responsibilities:
o Manage end to end queries for CPC and CG customers mapped to RM.
o Complete/follow-up documentation for client s transaction/investment needs or due diligence purpose
o Place investment orders in the system
o Resolve customer queries received through various channels (Email/Phone/Face to Face interaction etc.)
o Follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding, relationship management etc.)
o Follow the bank s processes for verification of documents, retention of documents, processing of instructions, servicing of clients and resolution of complaints/queries
o Performing call back for all Account maintenance instructions, Investment transactions, Account peripherals requests
o Credit Initiation, CA approval coordination with Back end operations for facility booking, renewal, maintenance and closure
o Drive service initiatives by assisting clients and relationship managers towards delivering seamless service fulfilment
o Drive Bank s digitization strategy by actively preparing clients to be digitally equipped
o Ensure to follow laid down processes and controls of the bank and regulators
o Foster team work and work toward optimization of team contribution
o Review MIS received from various entities (Loan DPD / Currency Swaps etc.) and co-ordinate with respective Relationship Managers / Clients to regularize the same.
o Imaging / Routing to relevant operations for transaction execution
o First Party Funds transfer execution or straight-thru process execution
o Risk Profile data entry update, CKA update or any customer profile related updates
o Be a backup for Branch/ FC Service staff whenever necessary.
Development Value:
Assistant Relationship Manager will receive training, product and on boarding knowledge from branch based experience, on-line training modules and centrally organised workshops. ARM will gain exposure to UAE and Global clients and have the opportunity to liaise with different departments within Citibank. This role will give a platform to manage / develop career path towards Relationship Manger roles etc.
3-4 years banking experience ideally in client-servicing
Good communication and problem solving skills
Sound knowledge and experience of Microsoft Applications.
Arabic language skills are an advantage for this role
Candidate should hold a Diploma.
Good relationship management
Quick learner, self-starter, and should be able to take initiatives
Good team player and should be able to work well with cross functional teams
Matured personality with a high-level of initiative, self-driven, good time management and work integrity
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
Citi is an Equal Opportunities Employer

Banking / Financial Services / Broking

Sales / Business Development


Customer Service Relationship Management Mis Data Entry Due Diligence Swaps Backend Operations Relationship Associate Microsoft Applications Manager Client Servicing


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Citi bank

Founded in 1812, Citi is one of the leading names in the banking and finance sectors. The group is renowned for offering a wide range of world-class financial services and products to consumers, corporations, governments and institutions. In the year 1964, the bank established its presence in the UAE by opening its first branch in Dubai. Citi has been present in the Middle East and North Africa since 1955. However, it entered the UAE market only in 1964 by opening its first branch in Dubai. Over the years, the group has expanded its operations to 16 countries in MENA. It offers full scale corporate and investment banking services to its clients in Egypt, UAE, Bahrain, Qatar, Kuwait, Lebanon, Jordan, Tunisia, Morocco, Algeria and Pakistan and also maintains a representative office in Iraq. Citi's institutional capabilities in the region include Treasury & Trade Solutions, Corporate & Investment Banking, Capital Markets Origination, Global Markets and Islamic Banking.

Citibank is the consumer banking arm of the Citi group. It is known as one of the major players in the UAE’s credit card market and leading providers of Wealth Management and Consumer Credit services in the region. Citibank has five branches in Dubai, Sharjah and Abu Dhabi, six Financial Centers and 77 ATMS spread across various commercial centers in the UAE.

The company focuses on individual development and believes in recognizing the talent of its employees. The company follows a culture where employees are given ample opportunities to build their career by investing in their learning and development.

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