This is a sales/business development role with responsibility for the achievement of the CSS
financial goals for the defined territory.
The Service Business Manager is required to plan, structure, develop and deliver the sales
strategy and targets for the full service portfolio in the defined territory while ensuring a focus on
Customer Experience and the achievement of the company s goals for services development.
The Service Business Manager reports to and supports the CSS Area Lead in executing the
services strategy and delivering the services sales targets, in line with the common vision of the
organization and always maximizing the Customer Experience.
Achieve the sales target and monitor revenue streams for the assigned territory, in new
maintenance, renewals, Advanced Services, Professional Services and Educational
Communicate the CSS value proposition to end customers and partners
Present, position, promote and sell the full portfolio of CS services (Partner and Direct
Maintenance Services, Advanced Services, Professional and Educational Services) to
the designated customer set.
Own the services sales outcome and have the ability to negotiate directly as required
with partners and end customers in order to close and secure CSS business.
Liaise with the service delivery functions (JTAC, PS, AS, ES) with the objective to tailor
the best CSS value proposition for customers/partners
Execute a structured process of opportunity management ensuring timely updating and
accuracy of CRM and reporting systems.
Forecast CSS bookings on a weekly basis
Work in complete alignment with the chosen outsourced renewals partners to maximise
Interact and partner with the sales teams to drive on time renewals and maintenance at
point of product sale
Evangelise the services portfolio strategy, goals, objectives to the sales and partner
teams, building awareness, support and enthusiasm for Services within Juniper.
Assist the sales organization on large RFT/RFP bids by owning and driving the CSS
solution and response.
Develop the services component of key account plans