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Service Technician

NALCO An Ecolab Company

Posted on August 2, 2018

5 - 6 years Dubai - United Arab Emirates

Bachelor of Technology/Engineering(Mechanical). Any Nationality

Opening 01

Job Description

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Join Ecolab s industry leading Textile Care team as Service Technician in Dubai and see why Selling Power magazine has consistently ranked Ecolab as a top company to sell for. We re growing and need talented people like you to help us continue to protect the world s most vital resources.
In this role, you will ensure high quality technical service is provided to assigned TCD customers through the installation of new and upgraded equipment while providing escalated troubleshooting and maintenance support. Identify and respond to potential and known equipment failures, determine cost estimates, and identify quality, process, and service improvements to enhance our technical service delivery.
What s in it For You:
• The opportunity to take on some of the world s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
What You Will Do:
Safety:
• Follow Ecolab safety guidelines and incident reporting requirements
• Act as a safety champion at customers sites
Installations:
• Complete plant surveys and determine project costs and Bill of Material (BOM) lists for project planning
• Coordinate internal and/or external installation teams, when required, including service requests, project priorities, external vendor selection, and project quotes & BOM
• Install, in partnership with field teams and contractors, all TCD equipment including, cable trays, cables, tubing and related sensors or others devices per project timelines and budgets
• Dismantle and remove older installations when customers contracts expire
• Train territory managers and S&I s on newly installed systems
• Maintain maintenance plans, spare-part lists, CE declarations and documentation for all installed equipment and systems
Service & Maintenance:
• Provide escalated technical support, training and troubleshooting for customers and field ensuring full understanding of use/maintenance of systems with limited downtime for customers operations
• Maintain spare part car-stock
• Update software on controllers and systems when problems are found or upon recommendation from the International support & development team
• Manage schedule/workload to ensure commitments are delivered on time with ability to adapt to unexpected changes
Customer Value Delivery and Documentation:
• Proactively monitor and identify potential equipment and software failures and implement solutions to avoid production issues
• Identify, quantify and communicate the Ecolab value provided (service reports)
Account Prospecting in conjunction with TM /CAM / BDM:
• Support sales teams, as requested, to create and deliver customer presentations on new systems, equipment, and answering technical questions
• Support and organize trials with proper installs and test unit removal
• Support sales teams, as requested, to create and deliver customer presentations on new systems, equipment, and answering technical questions
• Support and organize trials with proper installs and test unit removal
Minimum Qualifications:
• BA/BS degree in electrical or mechanical engineering
• 5 years mechanical/electrical/plumbing related experience and/or aptitude; experience with mechanical & electrical installations
• Strong mechanical and technical aptitude; ability to read blueprints and schematics to install systems
• Good electrical knowledge and trouble shooting skills
• Experience working with a variety of hand, power and air operated tools
• Experience working with and knowledge of computers (e.g., MS Office suite)
• Strong customer service skills
• Excellent organization and follow-up skills
• Ability to work independently, under pressure, and with little direction
• Ability to succeed in a competitive environment
• Driver s license
• Fluency in English language
Our customers trust us to help clean 33 billion pounds of linens annually. Ecolab Textile Care provides solutions, personal service, and consulting for the entire wash process for commercial laundry operators. By joining a team designing and supporting programs to meet customers needs, you ll have the opportunity to provide innovative wash programs and sustainable cleaning solutions to reduce total operating costs and carbon footprint.


Installation / Maintenance / Operations / Repair

Keywords

Technical Support Consulting Project Planninginess Analyst Troubleshooting Cam Customer Executive Sensors Mechanical Electrical Plumbing Customer Service

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NALCO An Ecolab Company


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