The Service to Cash Lead acts as the property transition champion for Credit Card, Online Travel Agent Billing, e-Folio and other Service to Cash applications system changes being introduced into the properties under Project Tetris/Oryx for the Middle-East and Africa hotels. Works closely with the Accounts Payable and General Ledger leads as well as the rest of the Project team to ensure there are clear & concise communications & outcomes shared across the key stakeholder forums to secure buy-in & understanding from field leadership. They will also work closely with other project team members, Accenture employees and Continent / HQ individuals and peers to develop and implement strategies and goals. In addition, they will communicate with accounting sub ledger teams, hotel associates and third-party credit card acquirer and gateway vendors and online travel agents to coordinate effort between the local hotel /entities, banks and above property / MBS associates. Provide overall application expertise and assist with general business and process design, system testing and change management support to include training, deployment and post production activities.
Education and Experience
University degree in Business Finance/Accounting or related discipline strongly preferred.
3 experience in a global hospitality organization with increasing management responsibility.
Has knowledge on the Service to Cash application including Credit Card Processing and Reconciliation, Online Travel Agent processing etc.
Strategic thinker; processes information through a strategic lens and applies tenants of systems thinking / theory to issues / assignments.
Develop and maintain effective relationships with a broad group of stakeholders in order to foster trust and influence key decisions.
Exceptional communication skills, both orally and in writing; listens to others and effectively comprehends information; creates an atmosphere in which timely information flows smoothly through the organization.
Able to consistently make decisions in a timely manner sometimes with incomplete information and under tight deadlines and pressure. Comfortable challenging organizational norms and accepted thinking to improve effectiveness.
Ability to manage multiple work activities concurrently with minimal supervision; able to understand and adjust to changing priorities, circumstances, direction, and personal styles.
Strong business performance management abilities effectively deploys and manages resources, monitoring the progress of work against schedules, budgets, quality standards and achieving / exceeding planned economic benefits in a dynamic operating environment.
Able to orchestrate systemic change initiates, supports and manages change within the organization, taking steps to remove barriers or to accelerate its pace.
Active learner -- able to enhance personal, professional and business growth through new knowledge and experiences; pushes the organization to learn from other industry standards and practices.
Trustworthy with strong business integrity and ability to hold sensitive information in confidence.
Business Travel between 50 75% of time.
Position based in Dubai
CORE WORK ACTIVITIES
Credit Card and Online Travel Agent Coordination:
Develop standard, repeatable process to identify Credit Card integration partner requirements and coordinate with technical development team to build and test automated process.
Maintain list of each hotel, bank details, credit card acquirer and gateway information and status of account access and integration testing.
Effort includes coordination of credit card integration partner requirements to enable above property associates access to load or approve files on behalf of hotels or other entities.
Work with hotels, above property associates and MBS to validate access as granted.
Work with MBS configuration and technical teams to ensure Billing and Accounts Receivable (BAR) is configured to recognize credit card files are successfully tested for each property.
Work with hotels to document current credit card receivables and reconciliation processes, review To-Be processes and assess area of Operational and/or Technical impact.
Review credit card reconciliation To-Be processes with project team members, hotels and Marriott Business Services.
Work with Marriott IT to validate hotels readiness (equipment and infrastructure) and other global initiatives related to credit card processing at hotel.
Assist and lead the meetings with Accenture and other outside firms as required. Ensure all credit card systems are activated and compliant to Marriott IT standards. Ensure that new online travel agents can be on boarded into the AHS integrated system for automated billing and revenue recovery.
Review of timeline and deployment plan
Manage and coordinate data gathering effort for each Service to Cash functionality
Managing Responsibilities with Stakeholders:
Assist with building and maintaining stakeholder relationships as business partnerships.
Lead forums to keep Property Stakeholders updated on Change process in clear & simple terms. Influence and get buy-in from property leadership to support smooth transition period.
Understand stakeholders perspectives and return on investment (ROI) expectations.
Project Management / Support
Develop and manage to a detailed work plan with identified deliverables and dates.
Update progress on credit card tasks, online travel agent billing and revenue recovery on the weekly status report and meeting.
Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.
Assist with business process analysis to help resolve issues and complete deliverables as required.
Support development and delivery of change management materials to enable end user adoption of new applications.
Help with testing, deployment and post production support.
Work collaboratively with key stakeholders and subject matter experts to ensure alignment and consistency with broader project efforts.
Performs other reasonable duties as required for the position
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Industry Type :
Hotels / Hospitality
Functional Area :
Cashier / Teller / Billing & Payment