ServiceNow ITOM Developer

Client of Linking Humans

Responsibilities:

• Develop, configure, and enhance the ServiceNow ITOM suite, with a focus on Event Management, Discovery, and Service Mapping
• Design and implement robust discovery schedules, probes, sensors, and patterns for hybrid environments
• Build and maintain accurate service maps aligned with CMDB architecture and business services
• Integrate ITOM capabilities with other ServiceNow modules and third-party monitoring tools
• Collaborate closely with architects, platform owners, and infrastructure teams to ensure best practice implementation
• Document all technical work and provide knowledge transfer to internal teams

Requirements:

• Minimum 5 years hands-on experience as a ServiceNow Developer, with a core focus on ITOM modules
• Deep technical knowledge and successful implementation experience in:
  
  • Event Management (connector setup, event rules, alert management)
  • Discovery (credentials, patterns, MID Server management)
  • Service Mapping (manual and dynamic mapping, troubleshooting issues)
• Strong understanding of CMDB structure, data models, and integration best practices
• ServiceNow certifications in ITOM, Discovery, or Implementation Specialist (preferred)
• Excellent English communication skills
• Willing to relocate to Abu Dhabi and work on-site full-time