Services Engineer

Technogym

Execute effective root cause analysis of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution

Execute jobs in line with Customers' SLAs

Achieve field performance (TTS, FTFR and JMR3)

Manage stock of parts and guarantee a high-level of inventory record accuracy

Educate customers in the technical use and care of Technogym equipment

Properly manage work orders and service reports (i.e. including all requested information based on assigned standard operating procedures)

Schedule on-site visits according to SLAs and contact customers to notify them of estimated times of arrival

When on field, carry out light maintenance whenever is needed and check the equipment to proactively detect issues

Always act in a professional and customer-oriented way, collecting full and structured feedback from the field to fully depict our Customers' real needs and new sales potential

Manage safety issues in person

Escalate problems and reassign calls when appropriate

Accurately report service data in line with assigned procedures

Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation

Promptly complete all training courses to stay up to date with technical news, important communications, new products released in the market

Get and keep over time the "Master Certification" to develop an elite level of knowledge on Technogym equipment