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Services Renewal Representative II


3 - 5 years Cairo - Egypt

Any Nationality

, Posted on June 5, 2018 1 Opening

Job Description

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*Drive the renewal of Oracle*s contracts to existing customers.
Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle*s portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.
2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary
verification, professional references, education verification and professional qualifications and memberships (if applicable).

Industry Type : IT - Software Services
Functional Area : Sales / Business Development

Desired Candidate Profile

• Will
be responsible for Selling Support Contract for both Hardware &
Software (Small and Medium Accounts)
• The
candidate will be covering Middle East and Africa as main countries &
will give support to other French speaking African Countries.
• Performing
Quality Assurance on regional Support renewals business
• Producing
Management reports on regional Support Renewals business
• Maintain
Good relations between Oracle & its customers
• Eventually
maintaining the regional approval function
• Candidate
will be primed and prepared to fill in for Support Renewal Rep role. By
attending training, and meetings to understand the business to eventually
fill in for gaps or work overflow needed. Maintaining Support renewal
revenue in the designated Accounts
• Presenting
quotations to clients and manage them through the approval process
• Maintaining
Support Renewal forecasts and Oracle Service Contracts system (OKS)
• Building
and maintaining relationships with decision makers in the designated
• Executing
sales activities (e.g. presentations)Negotiating and commercial management
of designated Accounts
• Managing
the bid process through to closure Ensuring client issues are escalated to
the relevant parties within Oracle Working with designated Partner
organizations on specific opportunities
• Work
closely with Renewal Reps in the team
• Build
and maintain relationships within Support and across Lines of Business to
ensure resources are made available as and when required write approval
requests, where necessary, in compliance with Oracle standards.
• Obtain
appropriate management approvals.
• Ensure
the contracts are legally compliant and commercially viable
• Maintain
accurate records of all sales activities and key contacts in the Account
• Produce
regular and accurate forecasts as requested by the Support Sales Manager
Ensure OKS is updated frequently
• Maintain
a breadth of knowledge of Oracle s products and Services
• Operate
in line with Oracle s business processes and procedures
• Credibility
Attention to detail Decision Making
• Personal
Drive Results orientation
• Influencing
and negotiating Customer Focus
• Building
effective relationships
• Effective
written and oral communication in business French
• Arabic
speakers essential
• Business
• Organizational
sensitivity and awareness
• Minimum
3-5 Years experience in IT Market
• English
and French Languages are a must
• Ability
to work under pressure
• Excel,
Financial tools competency
• Oracle
Support Market knowledge
Knowledge of sales cycle
and process
As part of the Oracle employment process, candidates will be required to
complete a pre-employment screening process, prior to an offer being made. This
will involve identity and employment verification, salary verification,
professional references, education verification and professional qualifications
and memberships (if applicable)


Tools English French Manager Quality Assurance closure Policies Sales Representative Commercial management Management reporting Service contracts

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Oracle is a global provider of an integrated array of applications, storage, databases, servers, and cloud technologies to cater to the needs of the modern businesses. Oracle simplifies IT with its integrated, open and complete business software and hardware systems. The company offers a broad range of cloud deployment, software and system models to meet the unique needs of every business. Headquartered in San Francisco, USA, Oracle has successfully marked its presence in the wider regions including the Middle East, Africa, Europe, Americas, and Asia Pacific. With more than 420,000 customers across 145 countries, the organization’s services enable companies to optimize their technology resources and investments.

Through the years, the company has been recognized by its partners, users, trade publications and the technology industry with several awards for its outstanding business practices and offerings. At Oracle, career opportunities are ample for the talented and dedicated people who want to help the organization’s customers around the globe. The company employs over 135,000 employees around the globe, including 18,000 consulting experts, 40,000 developers and engineers, and 16,000 support personnel. The organization offers an excellent opportunity to work in a diverse and flexible culture and experience the unmatched benefits such as training, development and learning opportunities to grow at all the levels of career.

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