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Services Renewal Representative II

Oracle

3 - 5 years Cairo - Egypt

Any Nationality


, Posted on June 5, 2018 1 Opening

Job Description

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*Drive the renewal of Oracle*s contracts to existing customers.
Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle*s portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.
2-5 years experience in sales or related area. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary
verification, professional references, education verification and professional qualifications and memberships (if applicable).


Industry Type : IT - Software Services
Functional Area : Sales / Business Development

Desired Candidate Profile

*
RESPONSIBILITIES:
• Will
be responsible for Selling Support Contract for both Hardware &
Software (Small and Medium Accounts)
• The
candidate will be covering Middle East and Africa as main countries &
will give support to other French speaking African Countries.
• Performing
Quality Assurance on regional Support renewals business
• Producing
Management reports on regional Support Renewals business
• Maintain
Good relations between Oracle & its customers
• Eventually
maintaining the regional approval function
• Candidate
will be primed and prepared to fill in for Support Renewal Rep role. By
attending training, and meetings to understand the business to eventually
fill in for gaps or work overflow needed. Maintaining Support renewal
revenue in the designated Accounts
• Presenting
quotations to clients and manage them through the approval process
• Maintaining
Support Renewal forecasts and Oracle Service Contracts system (OKS)
• Building
and maintaining relationships with decision makers in the designated
Accounts
• Executing
sales activities (e.g. presentations)Negotiating and commercial management
of designated Accounts
• Managing
the bid process through to closure Ensuring client issues are escalated to
the relevant parties within Oracle Working with designated Partner
organizations on specific opportunities
ACCOUNTABILITIES:
• Work
closely with Renewal Reps in the team
• Build
and maintain relationships within Support and across Lines of Business to
ensure resources are made available as and when required write approval
requests, where necessary, in compliance with Oracle standards.
• Obtain
appropriate management approvals.
• Ensure
the contracts are legally compliant and commercially viable
• Maintain
accurate records of all sales activities and key contacts in the Account
• Produce
regular and accurate forecasts as requested by the Support Sales Manager
Ensure OKS is updated frequently
• Maintain
a breadth of knowledge of Oracle s products and Services
• Operate
in line with Oracle s business processes and procedures
COMPETENCIES:
• Credibility
Attention to detail Decision Making
• Personal
Drive Results orientation
• Influencing
and negotiating Customer Focus
• Building
effective relationships
• Effective
written and oral communication in business French
• Arabic
speakers essential
• Business
Acumen
• Organizational
sensitivity and awareness
PROFESSIONAL COMPETENCIES:
• Minimum
3-5 Years experience in IT Market
• English
and French Languages are a must
• Ability
to work under pressure
• Excel,
Financial tools competency
• Oracle
Support Market knowledge
Knowledge of sales cycle
and process
As part of the Oracle employment process, candidates will be required to
complete a pre-employment screening process, prior to an offer being made. This
will involve identity and employment verification, salary verification,
professional references, education verification and professional qualifications
and memberships (if applicable)

Keywords

Tools English French Manager Quality Assurance closure Policies Sales Representative Commercial management Management reporting Service contracts

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