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Shared Cloud Ops Engineer


3 - 4 years Egypt - Egypt

Bachelor of Technology/Engineering, Bachelor of Science(Computers). Any Nationality

, Posted on May 16, 2018 1 Opening

Job Description

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Job Purpose:
Perform systems services (Windows & Linux normal and virtualized servers) operation tasks; including solving incidents, performing changes, implementing new releases, service packs, upgrades, patches and maintaining the service configuration within the configuration management system as well as identifying problems and escalating it to the proper fix group.
Key Tasks and Responsibilities:
Solve systems service incidents.
Perform systems service changes.
Implement systems new releases.
Perform release management including operating systems upgrades, service packs installation, virtualization and middleware upgrades and patches as well as software and hardware migrations.Perform configuration management asks and ensures at all time the systems inventory is populated with an up to date information reflection operational changes.Identify systems problems, assign it to the proper engineering/fix group responsible for solving it, and follow up with the fix group until the problem is solved.Contribute in service operation processes management including contribution providing reason for outage (RFO), root cause analysis (RCA), technical instructions (TIN), service improvement plans (SIP), post implementation review (PIR) and case detailed report (CDR).
Provide leadership and coaching to L1/service desk/PSM when needed.Contribute in providing the right level of working hours and shifts coverage for business operation necessary to deliver the support service.Perform other tasks in line with systems services operation as suggested by management.

Industry Type : IT - Software Services
Functional Area : Engineering

Desired Candidate Profile

about you
Educational background:
Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.
SoftSkill/Business Courses & Certification (time management, negotiation/communication skills...) are recommended.
Professional Experience:
At least 5 years of professional experience.
At least 3 years of server management technical experience.


Linux Windows Middleware Configuration management MIS SIP Virtualization Release management RCA Operations

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