Shop Operations Assistant

Client of Talentmate

Responsibilities

• Assist in the daily opening and closing procedures of the retail shop.
• Monitor inventory levels and place orders to ensure appropriate stock availability.
• Resolve customer inquiries and complaints in a professional and timely manner.
• Participate in merchandising and display setup to enhance store aesthetics.
• Maintain cleanliness and orderliness of the shop to ensure a welcoming environment.
• Process transactions accurately and handle cash in accordance with company policies.
• Support shop management in planning and executing promotional events and sales.
• Coordinate with suppliers and vendors to ensure timely delivery of goods.
• Maintain and organize shop documentation, including sales reports and invoices.
• Assist in training new staff members and help foster a collaborative team environment.
• Ensure all health and safety regulations are adhered to within the shop premises.
• Contribute to achieving sales targets by promoting products and services proactively.

Requirements

• Previous experience in retail or customer service, preferably in a shop setting.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills for effective interaction with customers and staff.
• Ability to work flexible hours, including weekends and holidays as needed.
• Proficiency in using point-of-sale (POS) systems and basic computer applications.
• Demonstrated ability to handle stressful situations calmly and efficiently.
• A positive attitude and a commitment to providing exceptional customer service.