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Shop Supervisor - Ghawali Al Ain

Chalhoub Group

2 - 3 years United Arab Emirates - United Arab Emirates

Any Nationality

, Posted on May 2, 2018 1 Opening

Job Description

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Job Summary
The Shop Supervisor is responsible for managing the team ensuring to achieve the sales targets through outstanding guest experience, deliver sales reports, and manage efficiently the stock as he/she is fully accountable of the inventory process and result. In addition, he/she is accountable for the implementation of the company s policies and procedures.
In their endeavor to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility
Main Responsibilities
• Sales Achievement
• Conduct sales analysis, follow up on market trends and monitor the competition s activity
• Propose ways to improve the business: in store merchandizing, opening hours, product mix
• Produce quantitative and qualitative sales report
• Be present in the shop floor to generate sales and handling VIP customers.
• Guest Experience
• Identify customer potential needs and use initiatives to meet those needs
• Ensure consistency in guest experience delivered and handle all complaints
• Ensure building, maintaining and using the customer data base.
• Stock Management
• Enter all received goods and ensure stock control and proper record of all stock movements
• Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
• Prepare for the inventory.
• General Operations
• Coordinate with the back office, suppliers, logistics, marketing and merchandizing team regards of new launches, in store animation or renovation and provide feedback accordingly
• Follow up on different issues with Mall Management such as mall promotions, permits, security
• Merchandising
• Maintain high standards of Visual Merchandising housekeeping in term of cleanness, display, lighting and stock rotation
• Implement all merchandising as per the brand s visual merchandising guidelines
• Conduct daily walkthroughs to check presentation standards.
• Man Management
• Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
• Can be involved in the recruitment process of Shop Staff and Sales Executives within his/her domain
• Manage, engage and delegate the responsibilities of the team reporting to him/her
• Conduct the appraisal and assessment of own team members
• Responsible for coaching and training own team members.

Industry Type : Retail
Functional Area : Sales / Business Development


Logistics Hospitality Back office Visual Merchandising Sales analysis Stock management Coaching Housekeeping Animation Policies

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Chalhoub Group

Established in 1955, the Chalhoub Group has grown to become one of the leading partners for luxury across the Middle East. Based in Dubai, the company offers expert retail, distribution and marketing services for luxury brands. Over the years, the Group has made its mark as one of the major players in the beauty, fashion and gift sectors of the Middle East region. For its commitment towards promoting sustainable business, the Chalhoub Group has been awarded the CSR Label from the Dubai Chamber of Commerce for three consecutive years from 2013 to 2015. It has also been accepted as a new member of the United Nations Global Compact Community.

The group is committed to building brands in the Middle East by providing excellent services to its partners and outstanding experience to its customers. The group’s passionate team of professionals assists in the same by blending their expertise and intimate knowledge of luxury.

The Chalhoub Group has a staff of more than 12000 people spread across over 650 retail stores situated in 14 countries. The rapidly growing group is constantly on a look out to expand its workforce by adding more highly skilled and dedicated professionals to its team. The company attributes its success to its employees and goes an extra mile in providing career development opportunities to those who are passionate about their work.
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