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Shopping Experience Group Leader

Client of Smart Recruiters

2 - 3 years Riyadh - Saudi Arabia

Any Nationality

, Posted on June 11, 2018 1 Opening

Job Description

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Job Description
To enable a meaningful and positive shopping experience for all visitors and customers. This includes in particular:
Secure a personal approach whereby each customer feels acknowledged, valued and understood.
Setting the foundation for an inspiring, joyful, welcoming and family-friendly atmosphere.
Develop and implementing relevant communication needed to support customers throughout the complete experience.
Maximize potential retailing improvements to differentiate the IKEA Brand from other retailers.
Contribute to the creation of the country business plan.
Support the development of a multichannel shopping experience by fulfilling the emotional needs of customers in order to build brand loyalty.
Align and optimize relevant working methods to secure the required co-worker competence to support the shopping experience.
Drive the mindset change and develop the support needed in creating a caring meeting with customers where co-workers are engaged and stimulated.
Ensure that ways to shop are relevant and easily express all the IKEA shopping choices available in a multichannel retail reality.
Contribute to relevant stakeholder improvements to the IKEA store layout and customer guidance communication.
Secure the active promotion of family-friendliness in order to make the IKEA store an exciting and fun destination.
Help to develop and promote options in the shopping experience in order to contribute to the IKEA social and environmental commitments.

Industry Type : Retail
Functional Area : Sales / Business Development


Layout Multichannel retail Business planning shop Group Retail Support change

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