Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead daily shift performance by proactively managing workflows and productivity, ensuring service level agreements (SLAs) and quality targets are consistently achieved with minimal disruption to customer experience.
- Provide hands-on support during shifts as the go-to contact for agents and supervisors resolving escalations, offering sales and product guidance, and ensuring informed decision-makin g in real time.
- Maintain operational readiness by managing urgent issues, monitoring call trends, and ensuring resources are aligned with customer demand to minimise service impact.
- Communicate critical updates from senior leadership and Group functions, ensuring timely, accurate dissemination of product, process, and policy changes across the contact centre team.
- Support resourcing and knowledge development by coordinating roster planning (where applicable), promoting agent training, and driving engagement through knowledge-shar ing initiatives and motivation campaigns.
- Act as operational deputy for the Contact Centre Manager during absences, ensuring leadership continuity, informed decision-makin g, and consistent team performance.
Desired Candidate Profile
Department / Functional Area
Keywords
- SkyCargo Contact Centre Operations Officer
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
The Emirates Group
With over 40 years of global trading experience, SkyCargo connects people and businesses to a world of incredible opportunities. Join our team of over 100,000 people and follow your passions into one of over 50 brands in the Emirates Group. We're led by our world-famous airline, Emirates, and our global air services provider, dnata. All our leading brands - in travel, tourism, leisure, aviation, sport and retails -reflect our passion for innovation. We strive for exceptionally high standards in all the products and service we offer and we've built an admired global reputation because of it. Work with us to build exciting brands and progress your career in the Emirates Group./p>