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SMILE acceleration change manager

Orange

10 - 11 years Cairo - Egypt

Any Nationality


, Posted on June 11, 2018 1 Opening

Job Description

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Duties
Within Orange Business Services, Enterprise services BU engineering & offer development team is in charge of managing technical changes, platform upgrade & ENH deployments for My CIC production platform (hosted at ServiceNow clould), which is used for highly customized customers, large & complex deals to provide an innovative ITSM & CSM solutions.
Responsible for ensuring formalization and implementation of service level commitments in respect to the ITIL V3 recommendations.
Interface and communicate with, ServiceNow engineers, Test Managers, Scrum Master, Deployment Engineer, Dev manager, & IT Ops on a daily basis.
Equally, a Release Manager must be confident enough to manage up and provide reporting as well as meeting updates to the Senior IT Management like the CIO and CEO as well as Product & business management.
Own the Release Management lifecycle which includes scheduling, coordinating and the management of releases across the enterprise for My CIC platform across various portfolios. The releases can be inclusive of application updates, operating system patches, security improvements, hardware upgrades, Projects and Programs. Where necessary you ll provides tools and services to help product management and project teams manage and deploy releases into production.
Responsible for implementing and managing release processes for code through development, test, and production environments.
The Release Manager Job function works collaboratively with all participants in software development projects and is supportive of developers and testers as they set up their build dev/test environments.
Key responsibilities.
Change & release management :
• Make sure CAB is scheduled, on a fixed time interval, with eCAB process when needed.
• Analyzing changes submitted for review
• Managing the Change Advisory Boards (Control / Decision), where change requests impacting MyCIC platform applications are presented.
• Organizing and coordinating post implementation reviews (PIR) after changes implementations when required. This mission includes improvements actions identification and follow-up.
• Contributing to the Technical Change Advisory boards.
• Managing the Change Management Key Performance Indicators.
• Defining and converging to standards
• Manage risks and resolves issues that affect release scope, schedule and quality
• Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
• Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
• Work with Solution Development Managers on communication of all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
• Manage relationships and coordinate work between different teams at different locations
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
• Weekly Release Reporting
• Communicate release details and schedules to the Business as required
• Work with release engineers to understand impacts of branches and code merges
• Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
• Continually work towards making improvements in the release process
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• work with development team to develops scripts and automation tools used to build, integrate, and deploy software releases to various platforms
Continual Service Improvement:
• Identify the vision that drives the improvement initiative alignment with business strategies
• Objective assessment of the current state baseline of business, people, process and technology
• baseline is verified snapshot of the environment at a particular time
• baseline is to be captured at regular intervals
• Identify an achievable target better in smaller steps
• Identify actions to meet the target process / technology improvement, staff training, etc.
• Measure the achievements review whether targets are met with measurements like maturity matrix


Industry Type : IT - Software Services
Functional Area : Administration

Desired Candidate Profile

about you
Key skills
• ServiceNow platform knowledge.
• ITIL change and release management
• ITIL CSI.
• Understanding Data Center Functioning
• Understanding of SDLC (Software Development Life Cycle).
• Agile.
• Networking Knowledge
• Understanding of Cloud Computing
• Understanding of VM Ware
• Understanding of different Operation System ( Windows Unix & Linux )
Interpersonal skills:
• Coordination, teamwork and networking capabilities
• Autonomy and leadership (management of priorities, risks, reporting)
• Assertiveness
• Analysis and synthesis ability
• Presentation skills
additional information
Qualification:
Required Skills:
• Excellent service transition management experience
• Good knowledge of service readiness, operational acceptance, service introduction and service improvement
• Strong knowledge of ITIL framework - ITIL V3 Foundation
• Advanced understanding & knowledge of service delivery processes, structure and tools
• Proven experience of managing customer expectation
• Experience of working with senior Operations management level
• Highly organized with the ability to manage and priorities a varied and complex workload
• Ability to define deliverables and coordinate a multi-disciplinary team to work to them
• Ability to take ownership for issues and suggest, negotiate, agree and deliver appropriate solutions
• Ability to perform under pressure and to work using own initiative as well as part of a team
• Assertive in potentially difficult situations, engaging diplomacy where necessary
• Able to build relationships and network at all levels
• Creative problem solving and analysis skills with an ability to identify develop and implement solutions to gaps to meet the needs of the business
• 10 years of IT experience in multinational environment.
• French is a plus.

Keywords

Unix Linux Windows Sdlc Agile Scrum Cloud Computing Change Management Product Management Release Management

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Orange

Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life.





Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce.



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Website http://orange.jobs/jobs/offer.do?lang=en&joid=71520


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