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SMO Specialist

Potential Recruitment

Posted on January 14, 2020

12 - 15 years Abu Dhabi - United Arab Emirates

Diploma, Bachelor of Science(Computers), Bachelor of Technology/Engineering(Computers), Bachelors in Computer Application(Computers). Any Arabic National, Any European National, Indian, Filipino

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Job Description

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We are looking for SMO Specialist

Responsible for detailed evaluation and internal reviews of information systems. Ensure that practices comply with policy and procedures. Promote efficient practices by recommending improvements in existing controls to meet business objectives


Responsibilities

•Works with a cross functional teams to provide IT Service Management expertise using established frameworks, such as the Information Technology Infrastructure Library (ITIL).

•Consults with business owners to identify areas of process improvements using industry standard methodologies, such as Six Sigma.

•Candidate will manage established processes (Asset management, Incident and Problem Management, Change Management…) that span multiple teams, finding improvements and documenting processes.

•There will also be reporting and collection of data from those processes as they are run.

•Works with internal process owners and technical leads to improve inter and intra-process integration and business alignment including; defining roles and responsibilities; assisting with operational level agreements; defining policies, processes, and procedures; and recommends the priority of adopting identified changes.

•Perform various other reviews of IT management policies and procedures such as change management, business continuity planning/ disaster recovery and to ensure that controls surrounding these processes are adequate.

•Complete all assigned work in a timely and accurate manner.

•Build and maintain effective working relationships, and maintain a service-oriented approach in the delivery of work.


Skills
•Specialized expertise: IT Service Management (ITIL) required

•Demonstrated experience in process design and process improvement.

•Sound IT technical knowledge as well as fundamental knowledge in areas of Information Security, Project Management, IT Governance

•Advanced knowledge of IT Service Delivery and Governance Frameworks (e.g., ITIL, COBIT, ISO, etc.)
•Advanced knowledge of IT financial management

processes; and basic knowledge of financial management accounting principles.

•Excellent organizational, project coordination, analytical, and interpersonal skills to develop, document and implement improvement processes and to transfer ongoing responsibility to department staff

•Excellent time management skills to balance various work requirements, prioritize project deliverables, identify and resolve issues, and report status.

•Excellent written and oral communication skills, and an ability to convey Service Management principles and influence adoption of its accompanying organizational, cultural, and technological change.

•Bachelor’s degree in related IT field is preferred, or an equivalent combination of education and job-related experience equal to 5 - 7 years.

•ITIL Practitioner certification in one or more disciplines is required (Expert level preferred).
•ISO 20000, Six Sigma or COBIT certification is highly desirable.

•Experience working in cross-departmental teams and leading efforts through collaboration and influence is required.

•Demonstrated ability to stay current on technology and industry practices.

•Strong written communication skills and the ability to produce material to sufficiently communicate at all levels of the organization.


IT - Software Services

IT Software

Desired Candidate Profile

Qualifications:

Master / Bachelors or Diploma in Computer Science or related degree.
ITSM Expert or equivalent certification mandatory.
Clear understanding of ITIL.

Keywords

SMO Specialist IT Service Management Six Sigma ITIL Change Management Problem Management COBIT ISO ITSM Information Security Project Management IT Governance IT financial management

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Potential Recruitment

To deliver the best service and highest quality of work that is rewarding both to the candidates and the clients; to provide professionals with the best service and highest quality,Potential Recruitment offered services for direct and permanent hire recruiting staff as per clients demand and qualifi cation, as well as temporary contract staffing.
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