Social Media Moderator
Aman
Multiple Vacancies
Posted on 27 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
- Communicate with industry professionals and influencers via social media to create a strong network
- Service community admin accounts, processing emails and complaints, escalating when necessary
- Produce reports on relevant moderation statistics, issues and outcomes
- Monitor all industry and company information and news to anticipate potential issues
- Work with customer service to ensure all inquiries are handled in a timely and appropriate manner
- Respond to customers regarding their Social Media messages in order to improve their experience.
- Proactively identify sales leads and educate in-market customers on product functionality and service
- Manage existing online cases, completing follow-ups and achieving operational metrics
- Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
- Excellent communication Skills
- Problem Solving
- 0-2 years' experience in customer care / social media monitoring
Desired Candidate Profile
- Moderate social media pages, and merchant s communities in private groups
Company Industry
- Retail
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Social Media Moderator
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