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Social Media Moderator


1 - 3 years Cairo - Egypt

Any Nationality

, Posted on June 11, 2018 1 Opening

Job Description

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Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation).
• Manage the banned user process, and track and remove previously banned users.
• Maintain the Moderation Guidelines and ensure they are up to date.
• Respond, transfer and follow up the online complains/requests and escalating when necessary.
• Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
• Produce report about complains categories to be used on user experience enhancement plan. From (Facebook, live chat )
• Regularly feedback insights gained from community.
• Monitor all industry and company information and news to anticipate potential issues.
• Follow up the online orders and make the outbound calls when needed.

Industry Type : Media / Publishing / TV / Radio / Outdoor / Digital
Functional Area : Advertising / Media Planning / PR

Desired Candidate Profile

Very Good Communication Skills
• Very Good Customer Service Skills
• Hard Worker
• Active Person


Social media marketing Social networking Outbound Customer service E-marketing Monitoring Management Usage Business Executive

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About this Company
In 2005, minlo was officially announced as a stand-alone company handling all operations for Tank coolers and became the market leader in the Egypt.

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