Social Media Senior Specialist

Service Community Admin accounts, processing concerns and complaints, escalating when necessary.
• Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
• Produce reports on relevant moderation statistics, issues and outcomes
• Regularly feedback insights gained from community moderation into the Social Media team
• Monitor all industry and company information and news to anticipate potential issues
• Define most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign and social media agency performance
• Stay up to date with the latest social media best practices and technologies
• Work with the social media agency to ensure content is informative and appealing
• Collaborate with Marketing, Wholesale and Commercial teams
• Monitor SEO and user engagement and suggest content optimization
• Resolving consumers complains and inquiries efficiently and effectively.
• Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
job requirements
3 to 5 years

A Bachelor s degree from mass communication, marketing or Equivalent.
• Retail Background is a plus.
• Fluent in English is a must.
• Understanding of SEO and web traffic metrics
• Proactive and energetic.
• Excellent communication skills.