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Social Media Specialist

Raya Contact Center

Posted on September 12, 2019

2 - 3 years Cairo - Egypt

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

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Job Purpose :
• Creatively handle various online social media channels and marketing tools, execute the online marketing strategy making a strong online company presence that builds an effective connection and encourage targeted audience to engage.
• S/he will be responsible for creating and executing content across all our social media to establish the company s reputation based on comprehensive analytics.
Key Responsibilities:
• Research opportunities for new social marketing platforms and select adapt current process to the company s needs.
• Creating and managing monthly promotions.
• Administrate the creation and publishing of approved relevant high quality content.
• Monitor trend in social media tools, applications channels.
• Designing and executing social media strategy through competitive and audience research and platform determination.
• Generate, edit, publish and share daily content (text, images or videos).
• Create editorial calendar and publishing schedule.
• Capturing and analyzing the appropriate social media data, metrics insights and best practices in order to continuously improve our image.
• Design Digital media campaigns aligned with the company s goal.
• Suggest and implement direct marketing methods to improve profitability.
• Monitor online reviews and respond to each review
• Human Resources Information Technology Commercial.
job requirements
More than 2 years

Call Center / BPO / KPO / Outsourcing

Advertising / Media Planning / PR

Desired Candidate Profile

Required skills, expertise & Knowledge:
Functional Level:
• Good Analytical Skills.
• Excellent Command of Photoshop or any other media editing software.
• Additional qualification in web design or animation is a plus.
• Knowledge of online marketing methods.
Business Level:
• Strong understanding of Raya s policies and procedures.
• Strong understanding of Raya s culture & Values.
• Strong understanding of RCC business goals and objectives.
• Knowledge of online marketing methods.
• Knowledge of contact centers policies & procedures.
Interpersonal Level:
• Strong communication skills.
• Excellent writing skills.
• Attention to details.
• Results oriented.
• Multitasking and able to perform under tight deadlines.
• Excellent presentation skills.
Problem Solving:
• Ability to creatively handle problems
Educational Background:
• Bachelor Degree in Marketing, Business Administration or Public Relations.
Professional Experience:
• Minimum 2 years in the social media field (handling social media accounts).
Language Skills:
• Arabic language is mandatory.
• Proficiency in English.
• Other language is an added plus.


Social Media Specialist


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Raya Contact Center

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