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Social Media Team Leader

Seera Group ( Almosafer- Tajawal )

Posted on December 2, 2019

3 - 4 years Giza - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Monitoring of Tier 1 & Tier 2
• Setting teams KPIs & coaching team members
• Organizing tasks between teams
• Making reports & analysis of offline business
• Managing team consists of 15-20 agent
• Coordinating with all supporting function to eliminate any problems affecting the operations.
• Working with other supervisors and management team members to support agents and maximize customer satisfaction.
job requirements
More than 3 years


Airlines / Aviation

Advertising / Media Planning / PR

Desired Candidate Profile

Bachelor degree
• Experience in the call center industry with the same position for at least 3 years.
• Male preferable.
• Excellent in English.
• Max. age is 35 years old.
• High level of communication skills.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
• Excellent problem solving, leadership, and customer service skills.

Keywords

Social Media Team Leader

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Seera Group ( Almosafer- Tajawal )


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