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Soft-Skills Trainer

DYNINNO Egypt

Posted on October 10, 2019

2 - 4 years Giza - Egypt

Any Nationality

Opening 01

Job Description

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• Dyninno Egypt has been established to facilitate sales to Arabic speaking clients. Sales are made by ITN through telephone calls that are routed to the call centers.
Responsibilities:
• Preparing new call center agents by conducting orientation to sales process and techniques; developing individual coaching plans; providing resources and assistance.
• Training the agents how to cooperate with clients to determine their needs and provide excellent professional customer service and problem resolution.
• Conducting skills gap analyses to identify areas of improvement.
• Producing physical and digital educational material (e.g. videos and case studies).
• Reporting on the impact of training programs.Monitor sales objectives and results.
job requirements
2 to 4 years


Training / Learning

Desired Candidate Profile

Fluent English Speaker.
• Experience in Sales/Customer Service BPO.
• Experience with GDS is a must.
• Proven work experience as a Sales Trainer or similar role.
• Excellent Organizational skills.
• Solid communication and presentation abilities.
• Additional certification in training is a plus.

Keywords

Soft-Skills Trainer

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DYNINNO Egypt


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